803

11/25/2024

Chūō, Aoba-ku, Sendai City

Only residents of Japan

25 to 40

Annual Salary: ¥2,820,000 - ¥3,210,000 ・Annual salary system ・Monthly salary: ¥235,000 - ¥267,500 (Breakdown: Basic salary ¥203,240 - ¥231,350 / Fixed overtime allowance ¥31,760 - ¥36,150) ・Includes fixed overtime of 20 hours/month ・Salary increase twice a year (April, October)

JPY 2,820,000

JPY 3,210,000

JPY 235,000

JPY 267,500

As an SV responsible for business management in departments handling "monitoring" and "customer support" for EC sites and web services, you will be entrusted with overseeing operations. In an industry where the business model and services involved are guaranteed to grow more and more in the future, it is possible to gain a wide range of experiences crossing various fields.

In this position, we are recruiting for a role responsible for new business development in the freemarket service sector and customer support operations. Would you like to join this new project and contribute to its growth and success?

[Job Description]
- Customer Support Operations
└ Providing customer support for users of the flea market service.
└ Handling inquiries from users who cannot log in through the account inquiry contact point.
- Management Operations
└ Team management
└ Quality control
└ Client reporting, etc.

※You will manage 9 operators with 3 team leaders.
Channel: Email
Tools used: Slack, Zendesk

【Training after joining the company】
After joining, you will undergo training at the client site for one month, where you will learn the job and deepen your experience. A sufficient training period will be provided, allowing you to learn from the basics at a steady pace!

[Required]
・At least 3 years of desk work experience (proficient in PC operations, experience using Excel)
・Experience in client negotiations
・Management experience (e.g., staff development, manual creation)
・Strong communication skills

Highest Level of Education:
Graduate school graduate
University graduate
Vocational school graduate
High school graduate

[Preferred]
・Experience in customer support
・Experience as a supervisor (SV)
・Experience in office work

Customer Support

N1

9:00 AM - 6:00 PM (with a 1-hour break) ※The average overtime for the relevant department is 10 hours, providing a very comfortable working environment.

・Travel allowance

Complete 2-day weekends (may vary by department or job type)
Flex Holiday (once a year, you can take two consecutive days off at any time)
Paid vacation (10 days granted on the first day of employment, can be used up to 3 days during the probation period)
Year-end and New Year holidays
Parental leave, maternity leave, and caregiving leave
Special leave for weddings and funerals

※Over 120 days off per year (2022 results: 123 days)
・There are many examples of employees taking parental leave, including men who have taken paternity leave.

■Benefits
・Transportation allowance (up to ¥50,000 per month)
・Retirement benefit system
・Bereavement condolence payment
・Employee stock ownership plan
・Remote work available
・Side jobs allowed (with conditions)
・Qualification acquisition assistance (up to ¥50,000, including exam fees and transportation costs)
・Awards system
・Club activity system
・Free coffee/tea/green tea, snack sales in the office
・Resort facilities
・In-house one-coin massage and rest room
・Asset-building seminars
・Harassment prevention measures (including free consultation services)

Insurance: Health insurance, Long-term care insurance (for those over 40), Welfare pension insurance, Unemployment insurance, Workers' compensation insurance

Available

Document Screening ↓ 2 to 3 interviews ↓ Job offer ※The selection process takes about 2 weeks to 1 month. There are also cases where a job offer is made within a week.

Regular Interview

Negotiable

3 months (No changes in salary or benefits during the probation period)

[Company Features] Business Activities ・Debugging ・Network support ・Software quality verification services

Expected Work Location: 3-2-23 Chūō, Aoba-ku, Sendai City, Miyagi Prefecture, Nomura Real Estate Sendai Aoba-dori Building, 4th Floor You will be working at the Sendai Center. Passive Smoking Measures: Measures are in place Smoking is completely prohibited indoors. Regarding Remote Work: Remote work is available. ID: 81703