195

11/18/2024

Minato-ku, Aoyama, Tokyo

Only residents of Japan.

Base salary: 230,000 yen or more + various allowances (position allowance, role allowance, sales allowance, overtime allowance, etc.) *Salary will be determined based on experience and ability in accordance with company standards.* ＿＿＿＿＿＿＿＿＿＿ (Salary examples) - Annual salary: 4.5 million yen (240,000 yen/month + bonus, etc.) (Member) - Annual salary: 5.5 million yen (300,000 yen/month + bonus, etc.) (Project Leader) - Annual salary: 6.5 million yen (370,000 yen + bonus, etc.) (Project Manager) - Annual salary: 7.3 million yen (500,000 yen/month + bonus, etc.) (Service Manager) - Annual salary: 10 million yen (740,000 yen/month + bonus, etc.) (Producer) ＿＿＿＿＿＿＿＿＿＿

JPY 230,000

Job Description:
You will be responsible for system operations for customer users.

Responding to user inquiries related to business systems
Handling IT-related application requests
Escalating unresolved issues to the relevant department/vendor
Managing the creation and modification of user accounts for various systems
PC/iPhone setup
Asset management for all IT equipment
Operating various servers
Analyzing inquiry trends and business content, and proposing improvements
Preparing and reporting various reports
Project Examples:

Helpdesk for users within educational institutions and major companies
Team Structure:

Team of 3 to 15 members
Average age: 40s, Gender ratio (6:4)

Required Qualifications:



Experience in system operations or helpdesk, handling user inquiries
Experience in network or server operations


Experience in system operations or helpdesk, handling user inquiries
Over 3 years of experience in network or server operations
Experience in following up with team members, task management, and training


Experience in project management or team management
Over 5 years of experience in designing, building, and operating networks or servers
Experience in communication with external stakeholders and customers (e.g., listening, coordination, reporting, sharing, etc.)

Preferred Skills:

Experience with Active Directory operations
Experience with PC setup
Experience in creating manuals

IT (Systems)

N2

9:00 to 17:30, with a break from 12:00 to 13:00 (actual working hours: 7.5 hours) *Note: Work location may change if assigned to a client company (dispatch site or contracted project location).*

Twice a year (June and December)

- Position allowance, role allowance, job allowance
- Overtime pay, night shift allowance, statutory holiday pay
- Commuting allowance, and other various allowances
*Note: Allowances will be provided based on individual roles and circumstances.*

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- Complete two-day weekend system (Saturdays, Sundays, and holidays)
- Year-end and New Year holidays (12/30–1/4)
- Annual paid leave
- Marriage leave
- Bereavement leave
- Jury duty leave
- Accident leave
- Relocation leave
- Maternity leave
- Parental and caregiver leave
- Nursing leave
- Challenge leave (special one-week leave every 5 years of service)

*Note: The above holidays may be subject to change if working at a client company (dispatch or contracted project location).*

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- HAPPY HOLIDAY leave (up to 9 consecutive days off, including weekends)
- MY DAY leave (birthday month)
- MY CARE DAY (health check-up day)

[Welfare and Benefits]

Comprehensive social insurance (employment, workers' compensation, health, nursing care, and welfare pension)
Regular health check-up (once a year)
Recognition system (once a year)
Retirement benefits (eligible after 3 years of service)
Life support course system (work style with time or location restrictions)
Dream realization support system (leave or partial work system to support personal goals)
DO・CO・DE・MO work style system (working from different offices, etc.)
Group insurance handling
Employee stock ownership plan, savings plan, and asset accumulation system
Benefit One (various service discount programs)
Cafeteria points (selective benefits system):
└ Based on rank, receive annual points equivalent to 120,000–180,000 yen, which can be used for healthcare, home support, and other options.
└ Housing support: Home support is available for self-owned or self-rented homes, providing monthly assistance ranging from 10,000 to 15,000 yen, depending on position.
└ Cafeteria points are also awarded for acquiring specific qualifications (labor, management, law, language, finance, IT, etc.) and for self-improvement activities such as TOEIC.

None.

Skill Development System English Gateway (Online learning system) Skill development support (various training programs, qualification support, book purchase subsidies) └ Hands-on training with actual machines └ e-learning content, etc. Open Position System Challenge Day (Recruitment system for new business ideas and initiatives)

▼ Application ▼ Document screening ▼ Interview (1–2 rounds) ▼ Aptitude test (to be taken at home) ▼ Final interview ▼ Job offer Note: The process from application to job offer takes approximately 2 to 4 weeks. Interviews will be conducted online or at the Tokyo headquarters or other branch offices (the final interview will be held at the Tokyo headquarters). We will consider your preferences for interview dates and start dates, so feel free to discuss with us.

Standard interview.

Possible.

Probation period: 3 months *Annual paid leave and special leave will be granted once the probation period has been completed.*

Business Division Policy Our mission is to "support our customers' DX (digital transformation)." As a partner alongside our customers, we develop DX strategies, explore necessary technological components, and implement Pasona Tech’s unique technologies and services end-to-end. Additionally, we focus on talent development in the post-implementation operational phase. Recruitment Background We are recruiting to further expand the operational area, which has been our strongest asset since the company’s founding. With the growth of our customer base, we aim to increase variety, creating an environment where our talent can advance their careers. As DX progresses, we want to offer abundant opportunities for challenging on-site experiences, establish a career stage for DX, and grow our team with like-minded colleagues.

Skills and Technologies You Can Learn Through the Work Server operation/maintenance Network operation/maintenance Vendor management Operations management (consulting, operational design) Service manager Career Opportunities Based on Position Experience Working directly with client companies, providing services, and being close to clients allows you to gain insights into their perspectives. Possible career shift to infrastructure engineering. As a service manager, you can manage multiple projects simultaneously.