463

11/18/2024

Tokiwa-cho, Sasebo City

For residents of Japan only

No specific requirements

Expected Annual Salary Monthly Salary: ¥180,000–¥200,000 + Bonus (Twice a Year) *Transportation expenses are provided separately *Overtime pay is fully covered (calculated per minute) *Compensation will be offered based on experience and abilities according to company policy First Year Annual Salary ¥2,610,000–¥2,900,000 (*Including 10 hours of overtime per month)

JPY 2,610,000

JPY 2,900,000

JPY 180,000

JPY 200,000

You will be entrusted with the operation management of the inquiry center team for a famous automobile manufacturer, which we manage.

■ Job Description
- Responding to inquiries from customers considering purchasing an electric vehicle
∟Main tasks include answering incoming and making outgoing calls regarding the following:
- Welcoming calls and dealer coordination for customers who have made a reservation
- Handling inquiries and cancellations for test drive reservations during events
- Sending approval result emails and making welcoming calls, as well as dealer coordination when a subscription is activated
*Customer contact is done by phone or email.
*The ratio of incoming vs. outgoing calls is approximately 4.5:5.5.

～What is a Welcoming Call?～
When a customer considering purchasing an electric vehicle makes a reservation to visit a dealership, the welcoming call is a phone or email to thank them for the reservation and confirm the store and visit date. Depending on the vehicle model being considered, the delivery timing may vary, and information about this will be communicated to the customer.

- Log Input
∟Entering call records, email contents, and dealer coordination details into the system.

- Email Support
∟Sending emails to users who could not be reached by phone during the welcoming call.
*Both phone and email responses are handled with provided manuals and templates, so you can proceed with confidence.

- Team Leader Duties
∟Once familiar with the operator tasks, you will take on the role of team leader, which includes:
- Managing and supporting staff (labor management, shift management)
- Formulating team operations, managing finances
- Progress reporting to clients and various adjustments
- Managing service quality
*On-the-job training (OJT) will be provided by senior staff, and support will continue after training.

■ Number of Cases Handled
∟You will handle approximately 40–50 cases per month.
*Calculated based on the average for the year 2022.
*Starting from June 2023, there may be an increase of about 10 outbound calls related to test drive invitations.

■ Project Features
The project team has a friendly and easy-going atmosphere!
Through this work, you can improve your operational and communication skills.
The complaint rate is 0.6%, making it a job with very few difficult cases to handle.

■ Staff Structure
Department size: Around 30 people
Same job: 3 men, 5 women (average age: approximately 30 years)

■ Average Overtime
Operator: About 0–5 hours per month
Supervisor: About 10 hours per month

＜Required Experience and Qualifications＞
- Ability to perform basic PC operations (keyboard use, internet browsing, etc.)
- Call center experience is preferred

Highest Level of Education:
Graduate School Graduate | University Graduate | Vocational School Graduate | High School Graduate

＜Recommended for the following people＞
- Those who are cooperative
- Those with high hospitality skills

Sales

N2

■ Working Hours ① 09:00–18:00 / ② 10:00–19:00 (Designated working hours: 8 hours 00 minutes) *Actual working hours: 8 hours (60-minute break) *You will work on a shift basis with two possible time patterns. ※Depending on the assigned project, there may be other working hours. ■ Working Days Shift system including weekends and public holidays *Rest assured, it is a complete two-day weekend system. *In the future, there may be a possibility of transferring to a project with fixed working hours or shift-based working (including specific days and hours).

Bonus: Twice a year (June and December)

Overtime Pay
Travel Allowance

■ Holidays and Leave
- 120+ annual holidays
- Complete two-day weekend system (shift system including weekends and public holidays)
- New Year's holiday (12/30–1/3)
※There may be operations during the New Year period depending on the project.
- Annual paid leave (10 days in the first year, up to 20 days)
※Average usage rate: 70% or more
※Half-day leave is also available!
- Time-based paid leave (up to 5 days per year)
- Flexible leave (3 days per year)
- Bereavement leave
- Menstrual leave
- Maternity leave
- Childcare leave
- Reduced working hours system (for employees with 3+ years of service and certain attendance rates, for caregiving, medical treatment, or childcare)
- Caregiving leave

■ Benefits, Welfare, and Other
- Defined Contribution Pension (401K)
*Available only to full-time employees (not available to contract employees or region-limited full-time employees, sorry for the inconvenience.)
- Salary review once a year (April)
- Bonus twice a year (June and December)
- Specialist and management career change (promotion) system, twice a year (April and October)
- Full reimbursement of commuting expenses (6-month train pass)
- Car commuting allowed (gasoline and parking fees: reimbursed according to company policy)
- Shortened working hours for childcare (until the child enters elementary school) and caregiving available
- eLearning available (70 courses)

OJT

Company Information Session → SPI Test (Web) → Interview (Web) → Job Offer *The company information session can be conducted online (subject to consultation). *The interview will be held 1-2 times. ＜Company Information Session＞ We invite you to participate in the company information session to gain a deeper understanding of our company. During the session, we will provide detailed explanations about the job responsibilities and requirements. We will take sufficient measures to prevent infections during the company information session, so you can attend with peace of mind. *Pre-registration is required.

Regular Interview

Can be discussed/Negotiable

There is a 3-month period (no change in待遇 during this period).

**Company Overview** The company was founded in October 2018 through the merger of three companies: Japan IDEX, Howcom, and Tempstaff Life Support. In April 2019, the company integrated the Recruitment Process Outsourcing (RPO) division from its parent company, Persol Tempstaff East Japan OS Division, marking the start of a major restructuring to strengthen its business framework and launch four key service offerings. By combining the experience and know-how cultivated by each company, the firm aligns its clients' business processes, resources, and locations, creating an environment where they can focus on their core activities. Their expertise spans various fields, including general administrative work, information processing, systems design, software development, call centers, help desks, health guidance, and recruitment services. Experienced staff members provide support across these areas. **Business Areas** BPO Solutions, HR Solutions, IT Support/Help Desk, Call Centers, Health Support, Regional Revitalization Support, Recruitment Process Outsourcing **Group Companies** Persol Holdings Co., Ltd. Persol Tempstaff Co., Ltd. Persol Career Co., Ltd. Persol Process & Technology Co., Ltd. Persol R&D Co., Ltd. **Licenses** Labor Dispatch Business / Dispatch No. 13-312089 Licensed Employment Placement Business / 13-Yu-309883

Expected Work Location: Sasebo No. 1 Outsourcing Center (5-3 Tokiwa-cho, Sasebo City, Lacrosse Building) Passive Smoking Measures: Measures in place No Smoking (on-site / indoors) Remote Work: Dependent on the project ID: 63426