464

11/18/2024

Tokiwa-cho, Sasebo City

For residents of Japan only

In their 20s to early 40s

Expected Annual Salary Monthly Salary: ¥180,000–¥200,000 + Bonus (Twice a Year) *Transportation expenses are provided separately *Overtime pay is fully covered (calculated per minute) *Compensation will be offered based on experience and abilities according to company policy First Year Annual Salary Approximately ¥2,780,000–¥3,090,000 (*Including 20 hours of overtime per month)

JPY 2,780,000

JPY 3,090,000

JPY 180,000

JPY 200,000

You will be responsible for managing the IT Help Desk for a major hospitality facility, operated by our company. This includes handling inquiries and requests from the headquarters of the hospitality company and hotels (accommodation facilities).

What is an IT Help Desk?
It’s an IT-related role where you assist with issues such as "I don't understand how to operate this," "An error has occurred," or "My account has been locked." You’ll provide support to resolve these issues and set up IT equipment.

Job Description
Responding to inquiries related to IT equipment
Creating FAQs
Handling inquiries about internal applications
Providing guidance on how to operate equipment and systems via phone or email
Initial setup of IT devices (iPhone, PC, tablet, etc.)
Based on your skill level, you will also be assigned the following responsibilities:

Developing team management methods and monitoring revenue and expenses

Work with a team (ranging from 1 to 50 members, depending on the project) to meet client needs and strategize.
Monitor financial movements related to operations.
Reporting progress to clients and handling various adjustments

Provide progress updates on assigned tasks to clients through web meetings, phone, and email, and adjust according to progress.
Staff management (labor management, shift management)

Organize staff shifts and coordinate job assignments or adjustments accordingly.
Service quality management

Find the best ways to improve service quality and reduce mistakes.
Channels (September 2023 data)
Email: 132 cases/month
Phone: 39 cases/month
In-person: 7 cases/month
There are also employees working onsite at client locations, so there are several direct inquiries each month.

Team Structure
Number of staff: 3 men
On average, we receive 5–10 phone inquiries per day, and we focus on thinking about what needs to be done to ensure the users don’t face problems, ultimately guiding them toward the best solutions as a team.

Required Skills

Experience in user support
Basic computer skills
(Browser operation, typing, initial Windows setup, etc.)
Highest Level of Education
Graduate School Graduate | University Graduate | Vocational School Graduate | High School Graduate

**Preferred Skills**
- Experience in internal IT support
*Candidates with any of the following qualifications will be given preference:*
- Help Desk experience
- Experience in IT-related roles
- Possession of IT Passport certification
- Possession of Contact Center certification

**Recommended For**
- Individuals who can actively capture information and work independently
- Those who value teamwork

Sales

N2

Working Hours ① 09:00–18:00 / ② 10:00–19:00 (Standard working hours: 8 hours) Actual working hours: 8 hours (with a 60-minute break) You will work in a shift system with these two patterns. Depending on the project assignment, other working hours may apply. Working Days Shift system including weekends and holidays Please rest assured as it is a complete two-day weekend system. In the future, there may be the possibility of transferring to a fixed working schedule or another shift-based project (including days and hours).

Bonus: Twice a year (June and December)

Overtime Allowance
Business Trip Allowance

**Holidays and Leave**
- 120+ annual holidays
- Complete two-day weekend system (shift system including weekends and holidays)
- New Year's holiday (12/30–1/3)
*Note: Some projects may require work during the New Year's period*
- Annual paid leave (10 days in the first year, up to 20 days)
*Average usage rate of 70% or more*
*Half-day leave is also available*
- Time-based paid leave (up to 5 days per year)
- Flex holidays (3 days per year)
- Bereavement leave
- Menstrual leave
- Maternity leave
- Parental leave
- Reduced hours system (for caregiving, medical treatment, or childcare; available for employees with more than 3 years of service and a certain attendance rate)
- Caregiving leave

**Benefits, Welfare, and Other**
- Defined Contribution Pension (401K)
*Available only to full-time employees (not available for contract employees or regionally restricted employees)*
- Salary review once a year (in April)
- Bonus twice a year (June and December)
- Specialist and management career change (promotion) system, twice a year (April and October)
- Full commuting expenses reimbursed (6-month commuter pass)
- Car commuting allowed (gasoline and parking fees reimbursed according to regulations)
- Reduced hours system for childcare (until the child enters elementary school) and caregiving
- E-learning available (70 courses)

**Training** After joining, you will undergo basic training covering the fundamentals of providing support, center rules, security, and other essential topics. You will also attend technical training to gain foundational IT knowledge before being assigned to your role. After assignment to the field, you will start with tasks like initial PC setup, followed by user support and asset management. You will continue with training in a step-by-step manner.

**Application Process** Company Briefing → SPI Test (Web) → Interview (Web) → Job Offer *The company briefing can also be held online (upon consultation).* *The interview process will consist of 1 to 2 rounds.* **Company Briefing** To help you gain a deeper understanding of our company, we invite you to participate in our company briefing. During the briefing, we will provide detailed explanations of the job responsibilities and recruitment requirements. *Please rest assured that we take all necessary precautions for infection control during the company briefing.* *Pre-registration is required.*

Standard Interview

Negotiable

3-month probation period (no change in待遇 during the period)

**Company Overview** The company was established in October 2018 through the merger of three companies: Nihon Idex, Howcom, and Tempstaff Life Support. In April 2019, the company integrated the Recruitment Process Outsourcing (RPO) division from Persol Tempstaff's East Japan OS Business Headquarters, significantly strengthening its business structure and expanding into four key service areas. By combining the long-standing experience and know-how of each company, we help our clients streamline their business processes, resources, and locations to create an environment where they can focus on their core business. We provide a broad range of services, including general office work, information processing, system design and software development, call centers, help desks, health guidance, and recruitment. Our experienced staff supports clients across various industries. **Business Areas** - BPO Solutions - HR Solutions - IT Support/Help Desk - Call Centers - Health Support - Regional Revitalization Support - Recruitment Process Outsourcing (RPO) **Group Companies** - Persol Holdings Co., Ltd. - Persol Tempstaff Co., Ltd. - Persol Career Co., Ltd. - Persol Process & Technology Co., Ltd. - Persol R&D Co., Ltd. **Licenses** - Labor Dispatch Business License: 13-312089 - Paid Employment Placement Business License: 13-Yu-309883

Expected Location Sasebo 1st Outsourcing Center Note: Depending on the business, there may also be a possibility of working at the Sasebo 2nd Outsourcing Center. For full-time regular employees, there is a possibility of relocation in the future. Smoking Policy No Smoking: Smoking is prohibited both on the premises and indoors. Remote Work Remote work availability depends on the specific project.