465

11/18/2024

Tokiwa Town, Sasebo City

Only residents of Japan

Ages 20s to early 40s

Expected Annual Salary: Monthly Salary: ¥180,000–¥200,000 + Bonus twice a year *Commuting expenses provided separately *Overtime pay fully compensated (to the minute) *Salary will be adjusted based on experience and abilities according to company standards First-Year Annual Salary: Approximately ¥2,780,000–¥3,090,000 (*Includes 20 hours of overtime per month)

JPY 2,780,000

JPY 3,090,000

JPY 180,000

JPY 200,000

You will be responsible for handling inquiries related to HR and labor software. You will assist customers using the cloud-based HR and labor software and optional services developed and sold by the client company.

■ Job Description
- **Inquiries Handling**
∟ Address inquiries related to the use of HR and labor software
(e.g.)
- Not sure how to input time clock data
- Uncertain about the procedure for new employee registration
- Need help with using payroll software
You will pass on tasks to the client, and since you will connect with the client via camera, if you have any questions, you can directly ask the client. There is a solid support system in place to assist you.

- **Data Entry**
∟ Input correspondence history

For **General Full-time Employees, Regional Limited Full-time Employees, and Contract Employees**, depending on skill development, the following additional duties may be assigned:

- **Team Operations and Financial Management**
∟ You will work with a team (1–50 members depending on the project) to develop strategies to meet the client’s needs and manage financial movements related to the operations.

- **Progress Reporting to Clients and Adjustments**
∟ Report the progress of assigned tasks to clients via web meetings, phone, or email, and make necessary adjustments based on the progress.

- **Staff Management (Labor and Shift Management)**
∟ Coordinate work assignments and adjustments based on staff shifts.

- **Service Quality Management**
∟ Develop strategies to improve service quality and reduce mistakes, and manage the implementation of these strategies.

*If you have leadership or management experience, you will be able to leverage your skills in this role.*
*On-the-job training (OJT) will be provided by senior staff, and follow-up support will continue after training.*

■ Communication Channels
Phone, email, chat
*Inquiries will mainly be through email and chat.*
*Phone inquiries will be limited to approximately one call per hour per person.*
**Response Ratio**: Phone 1: Email 4–5: Chat 4–5
*Phone calls will start after familiarizing with chat and email, usually after about six months.*

■ Department Structure
The team consists of one Leader (SV), one Sub-Leader (SSV), and two Operators. The team has a lively and friendly atmosphere with many female members. It’s a small, highly skilled team that works collaboratively.

**Required Experience and Skills**
- Experience using office tools (e.g., Outlook, Excel, etc.)
- Experience creating documents using Excel functions, Word, and PowerPoint

**Highest Education Level**
- Graduate School
- University
- Vocational School
- High School

**Preferred Skills**
- Experience in HR and labor management is a plus
- Experience in call center or management roles is a plus
- Experience in client negotiations, corporate sales proposals, and similar activities is highly desirable

**Recommended For**
- Those with good teamwork skills
- Those with a high level of hospitality
- Those who enjoy talent development
- Those who enjoy problem-solving with creativity and innovation

Sales

N2

**Working Hours** 9:30 AM – 6:30 PM (Standard Working Hours: 8 hours) *Actual working time: 8 hours (60-minute break)* *Depending on the assigned project, working hours other than the above may be arranged.* *Fixed working hours or shift work (including day shifts, time shifts, etc.) may also be available.* **Work Days** Monday to Friday *Weekends and public holidays off (Full two-day weekend)* *There may be potential future transfers to projects with fixed working hours or shift work (including days and hours).*

Bonus: Twice a year (June and December)

Overtime Pay
Business Trip Allowance

**Holidays and Leave**
- More than 120 days off per year
- Full two-day weekends (Saturdays and Sundays off, including public holidays)
- New Year’s holiday (12/30 – 1/3) *Note: Some projects may require work during the New Year period*
- Annual Paid Leave (10 days in the first year, up to 20 days maximum)
*Average usage rate: 70% or more*
*Half-day leave is also available!*
- Time-based Paid Leave (up to 5 days per year)
- Flex Days Off (3 days per year)
- Bereavement Leave
- Menstrual Leave
- Maternity Leave
- Parental Leave
- Shortened Work Hours System (for caregiving, medical treatment, or child-rearing, available after 3 years of service and certain attendance rates)
- Caregiver Leave

**Compensation, Benefits, and Other**
- Defined Contribution Pension (401K)
*Available only for general full-time employees (contract employees and regional limited full-time employees are not eligible. Please note.)*
- Annual Salary Revision (once a year, in April)
- Specialist and Management Career Change (Promotion) System, twice a year (April and October)
- Full reimbursement for commuting expenses (6-month commuter pass)
- Car commuting allowed (gasoline and parking fees provided according to company regulations)
- Shortened working hours for childcare (until elementary school enrollment) and caregiving
- eLearning available (70 courses)

Company Information Session → SPI Test (Web) → Interview (Web) → Job Offer Note: The company information session can be held online (subject to consultation). Note: 1–2 interviews will be conducted. Company Information Session To help you gain a deep understanding of our company, we recommend participating in the company information session. During this session, we will provide detailed explanations about the job responsibilities and the requirements for the position. We will take appropriate precautions regarding infection control during the information session, so please rest assured. Note: Pre-registration required.

Standard Interview

Negotiable/Available for discussion

There is a 3-month period (no change in待遇 during this period).

Company Overview The company was established in October 2018 through the merger of three companies: Japan Idex, Haucom, and Tempstaff Life Support. In April 2019, the company integrated the Recruitment Process Outsourcing (RPO) division from its parent company, Persol Tempstaff East Japan OS Division, marking the beginning of a significant expansion with four major services. By combining the years of experience and expertise from each of the companies, the organization focuses on optimizing business processes, resources, and locations for clients across various industries, creating environments where clients can concentrate on their core business. The company offers a wide range of specialized services, including general administration, information processing, system design and software development, call centers, help desks, health guidance, and recruitment services, supported by experienced staff. Business Areas BPO Solutions HR Solutions IT Support/Help Desk Call Centers Health Support Regional Revitalization Support Recruitment Process Outsourcing (RPO) Group Companies Persol Holdings Co., Ltd. Persol Tempstaff Co., Ltd. Persol Career Co., Ltd. Persol Process & Technology Co., Ltd. Persol R&D Co., Ltd. Licenses Worker Dispatch Business / License No. 13-312089 Paid Employment Placement Business / License No. 13-Yu-309883

xpected Work Location Sasebo 1st Outsourcing Center (Tokiwa Town, Sasebo City, Lacrosse Building) Note: Depending on the assigned project, you may also be required to work at the Sasebo 2nd Outsourcing Center (Sakae Town, Sasebo City, Mosti Premier Building). Measures Against Passive Smoking Smoking prohibited (on-site / indoors) Remote Work Depending on the project