470

11/18/2024

Toshima-ku, Ikebukuro

Only residents of Japan

No specific requirements (Retirement age: 60 years old)

Estimated Annual Salary: 3.5 million yen to 5.1 million yen Expected Overtime: 0 to 5 hours per month (varies depending on busy periods) Monthly Salary: 230,850 yen to 315,000 yen (including a fixed regional allowance) + overtime pay Transportation: Separate allowance provided Salary Considerations: Based on experience, abilities, and skills, salary will be offered in accordance with company policies. Bonuses: Twice a year (June and December) Salary Increase: Once a year (June)

JPY 3,500,000

JPY 5,100,000

JPY 230,850

JPY 315,000

Job Overview
You will be working as part of the helpdesk team for employees at a major foreign company. Specifically, the following tasks will be assigned to you.

Job Responsibilities

User Support: Handle inquiries, escalate issues from global teams, manage announcements, and provide support for different locations.
Account Management: Register, delete, and modify various accounts, perform maintenance tasks.
Request Handling: Respond to inquiries about various request forms, register, delete, and modify systems.
PC Kit Setup: Set up PCs, install applications, and handle hardware troubleshooting.
IT Asset Management: Register and manage assets, perform inventory checks, and handle IT equipment storage and repair requests.
Network Equipment Support: Provide support during network equipment failures.
Customer Coordination and Negotiation
Collaboration with Other Locations
Incident Analysis and Management
Business Improvement and Issue Management
Note: Depending on the selection process, you may be assigned to a different project that matches your experience.
Note: There may be future opportunities for re-assignment (transfer).

Required Qualifications

At least 1 year of experience in IT helpdesk or as a systems development engineer
Ability to read and write emails in English (No specific practical experience or language proficiency required, but no resistance to using English is necessary)
A team-oriented and customer-focused mindset
Willingness to learn new things
Ability to prioritize tasks and manage them effectively
Highest Level of Education

Graduate School Graduate
University Graduate
Technical College Graduate
High School Graduate
Junior High School Graduate

Preferred Qualifications

TOEIC score of 600 or equivalent, or experience using English in a professional setting
Experience as a team leader or manager
Experience in incident analysis, management, business improvement, or issue management

Sales

N2

Working Hours: 8:30 AM to 5:30 PM / 11:00 AM to 8:00 PM (Actual working hours: 8 hours) Shift system including weekends and holidays Shifts are confirmed around the middle of each month Annual Holidays: 120 days or more

Twice a year (June and December)

Overtime Pay: Fully covered

Holidays and Leave

Annual Holidays: 120 days or more
Weekly Holidays: 2 days off (shift system, with shifts confirmed around the middle of each month)
New Year’s Holiday
Bereavement Leave
Paid Leave (10 days in the first year, granted according to the joining month; half-day and hourly paid leave available)
Maternity Leave
Parental Leave
Caregiving Leave
Childcare Leave (for taking care of sick children), etc.

Benefits and Welfare

Full transportation reimbursement
Defined contribution pension plan (401K)
Sports club benefits, ITS travel packages, and subsidized access to contracted resort facilities (available at nationwide partner locations, including famous amusement parks and accommodation facilities)
Persol Benefits: Discounts on domestic and international travel, restaurants, courses, sports, shopping, childcare, caregiving services, and more.
Additional training programs: Over 70 types of training (E-Learning) available, including courses on management basics, marketing, business English, and other skills to help expand your career opportunities.

Application Instructions: Please attach your resume (with a photo, format is free) and work history when applying. Selection Process: Web Entry ↓ 1st Selection (Aptitude Test + Interview) ↓ 2nd Selection (Job Description + Interview) ↓ Offer The interviews will be conducted online. We are flexible regarding interview dates and start dates. Feel free to consult with us, even if you are currently employed. The selection process and offer can be completed in as little as 2 weeks, and you can join within 1 month. The number of interview rounds may vary depending on the situation.

Standard Interview

Negotiable

3-month probation period (No change in benefits during the probation period)

Company Overview The company was established in October 2018 through the merger of Japan Idex, Howcom, and Tempstaff Life Support. In April 2019, it integrated the Recruitment Process Outsourcing (RPO) division from Persol Tempstaff, the parent company, under the East Japan OS Division, and launched four major services as part of strengthening its business structure. By combining the experience and know-how accumulated by each company, the company works to streamline business processes, resources, and locations for customers in various industries, helping them create environments where they can focus on their core business. The areas of expertise are broad, including general administrative work, information processing, system design and software development, call centers, help desks, health guidance, and recruitment. Experienced staff are available to support across these domains. Business Areas BPO Solutions HR Solutions IT Support/Help Desk Call Centers Health Support Regional Revitalization Support Recruitment Process Outsourcing (RPO) Group Companies Persol Holdings Co., Ltd. Persol Tempstaff Co., Ltd. Persol Career Co., Ltd. Persol Process & Technology Co., Ltd. Persol R&D Co., Ltd. Licenses Worker Dispatch Business / License No. 13-312089 Paid Employment Agency / License No. 13-Yu-309883

Expected Work Location: You will be working at the customer site located in Katsushima, Shinagawa, Tokyo (5-minute walk from Oi Keiba-mae Station on the Tokyo Monorail). Passive Smoking Measures: Measures in place: Smoking is prohibited on the premises. Remote Work: Dependent on the specific project. ID: 63738