472

11/18/2024

Ikebukuro, Toshima Ward

Only residents of Japan

Up to early 40s

Monthly Salary: 200,000 yen – 250,000 yen + Bonuses twice a year Note: Transportation expenses are provided separately Note: Overtime pay is fully provided (calculated in 1-minute increments) Note: Salary will be adjusted based on experience and abilities, with consideration to company policies First-Year Annual Income: Approximately 3.33 million yen – 4.31 million yen (including 20 hours of overtime per month) Salary Review: Once a year (April)

JPY 3,330,000

JPY 4,310,000

JPY 200,000

JPY 250,000

＼No experience required, great opportunity for future managers!／
As a Team Leader (Supervisor), you will be responsible for managing the team.
Note: Based on suitability and personal preferences, you will be assigned to either IT help desk, call center, BPO, or HR operations and management tasks.

★ We offer up to 3 months of "Special Training" to help you get started with confidence, even if you have no prior experience!
The training is designed to teach you the fundamentals of being a team leader, so you can transition from no industry experience to becoming an operations manager.
Note: The treatment remains the same during the probation and training period.

Training Flow (Note: The training flow and duration may vary depending on skills)
Month 1: Start with the basics, learning business manners, foundational service operations knowledge, and management skills.
Month 2: Learn through past case studies and materials, studying the processes for launching new projects.
Month 3: Culminating the training by learning the basics and application of service operations and team member training.
Team Leader (Supervisor) Debut: After debuting, senior staff will provide strong support.

★ Who works here?
Employees range in age from their teens to their 50s, and many have transitioned from other industries like real estate, apparel, and medical administration.
Note: Those with leadership or management experience can utilize their prior skills and experiences in this role.

Post-training job examples

Planning and coordinating team operations (1 to 50 members)
Reporting progress to clients and various adjustments
Staff training
Staff management (labor management, quality control), shift management, etc.
Examples of work locations

Local government inquiry desks
Major company recruitment reception desks
Corporate IT help desks, etc.

Required Experience

Basic computer skills
Recommended for those who:

Are cooperative
Have high hospitality skills
Enjoy leading teams
Find joy in staff development
Want to challenge themselves with new things
Highest Education Level: Graduate School, University, Vocational School, High School, Junior High School

Sales

N2

Working Hours 9:00 AM – 6:00 PM (Standard working hours: 8 hours) Actual working hours: 8 hours (with a 60-minute break) Note: These are the basic working hours at our company. Depending on the assigned project, different working hours may apply. Note: There may be options for fixed or shift-based working hours (including day shifts, time shifts, etc.).

Bonuses: Twice a year (June and December)

Overtime Pay
Business Trip Allowance

Holidays and Leave

Annual holidays: 120+ days
Full weekends off (Saturday, Sunday, and public holidays)
New Year's holidays (12/30 – 1/3) Note: Some projects may require working during the New Year holidays.
Annual paid leave (10 days in the first year, up to 20 days maximum)
Note: Average usage rate is over 70%
Note: Half-day leave is also available!
Time-off paid leave (up to 5 days per year)
Flex leave (3 days per year)
Bereavement leave
Menstrual leave
Maternity leave
Parental leave
Shortened working hours system (for employees with more than 3 years of service and certain attendance rates, for caregiving, medical treatment, or child-rearing)
Caregiving leave

Benefits, Welfare, and Other

Defined Contribution Pension (401K) Available only to regular employees in general positions (contract employees and regionally limited employees are not eligible. Please note.)
Specialist/Management Career Change (Promotion) System: Twice a year (April and October)
Full reimbursement of commuting expenses (6-month commuter pass)
Car commuting allowed (gasoline and parking fees: reimbursed according to company policy)
Shortened working hours system for child-rearing (up to elementary school age) and caregiving
eLearning courses available (70 courses)

Recruitment Process Company Briefing → SPI Test (Web) → Interview (Web) → Offer Note: Company briefing can also be conducted via Web (requires consultation). Note: 1-2 rounds of interviews. Company Briefing We invite candidates to participate in the company briefing to gain a deeper understanding of our company. During the briefing, we will provide detailed explanations about the job responsibilities and requirements. We will take appropriate measures to ensure safety against infections during the company briefing, so you can attend with confidence. Note: Reservation required in advance.

Standard Interview

Negotiable

3 months (No change in conditions during the period)

### Company Features This company was established in October 2018 through the merger of three companies: Nihon Idex, HOUCOM, and Tempstaff Life Support. In April 2019, the Recruitment Process Outsourcing (RPO) division from its parent company, Persol Tempstaff East Japan OS Business Headquarters, was integrated to strengthen its business structure. This marked the start of offering four major services. By combining the expertise and know-how cultivated over many years by each company, the company optimizes business processes, resources, and locations for clients across various industries, enabling them to focus on their core operations. Their specialized fields are extensive, ranging from general office work to data processing, system design/software development, call centers, help desks, health guidance, and recruitment. Experienced staff provide comprehensive support. **Business Overview** - BPO Solutions - HR Solutions - IT Support/Help Desk - Call Centers - Health Support - Regional Revitalization Support - Recruitment Outsourcing **Group Companies** - Persol Holdings Co., Ltd. - Persol Tempstaff Co., Ltd. - Persol Career Co., Ltd. - Persol Process & Technology Co., Ltd. - Persol R&D Co., Ltd. **Authorizations** - Worker Dispatch Business / License No. 13-312089 - Fee-Charging Employment Placement Business / License No. 13-Yu-309883

Expected Work Location Details Sasebo No. 1 Outsourcing Center (Lacrosse Building, Tokiwamachi, Sasebo City) Note: Depending on the assigned project, work may also take place at Sasebo No. 2 Outsourcing Center (Mosti Premier Building, Sakaemachi, Sasebo City). Passive Smoking Measures: Measures in place Non-smoking (on-site/indoors) Remote Work: Depends on the project ID: 63715