474

11/18/2024

Ikebukuro, Toshima-ku

For residents of Japan only.

Up to the early 40s.

Monthly Salary: ¥180,000 - ¥200,000 + Bonus twice a year Note: Transportation expenses are provided separately. Overtime pay: Fully paid (by the minute). Salary will be determined based on experience and abilities, in accordance with company regulations. First-Year Annual Salary: Approximately ¥2,850,000 - ¥3,330,000 (including 20 hours of overtime per month) Salary Revision: Once a year (April)

JPY 2,850,000

JPY 3,330,000

JPY 180,000

JPY 200,000

Job Description: IT Help Desk Operator for Major Hospitality Company

You will be in charge of responding to inquiries and requests from the headquarters of a hospitality company and its hotels (accommodation facilities).

What is IT Help Desk?
IT help desk support involves assisting with issues such as:

"I don't know how to operate this,"
"An error has occurred,"
"My account is locked."
The role involves troubleshooting these problems, helping with IT device setup, and supporting users.
Job Duties:

Respond to IT-related inquiries about devices and systems
Create and maintain FAQs
Address internal application inquiries
Provide guidance on device and system operations via phone or email
Perform initial setup for IT equipment (iPhones, PCs, tablets, etc.)
As your skills progress, you will take on additional tasks such as:
Developing team operation strategies and monitoring budget
You’ll work with teams (ranging from 1 to 50 people depending on the project) to meet client needs, monitor budget flows, and implement strategies.
Reporting to clients on project progress and making necessary adjustments
You’ll communicate with clients via web meetings, phone, or email to provide updates and adjust plans based on progress.
Staff management (labor management, shift scheduling)
Coordinate staff shifts and manage work requests and adjustments.
Service quality management
Improve service quality and reduce errors by assessing the best solutions for the team and ensuring proper management.
Training: Upon joining, you will receive basic training on support fundamentals, center rules, security protocols, etc. followed by technical training on IT basics. Afterward, you will be assigned to a team and begin with tasks such as setting up PCs, gradually progressing to user support and asset management.

Channels of Communication (September 2023 data):

Email: 132 cases/month
Phone: 39 cases/month
Direct: 7 cases/month
There are employees stationed onsite (client premises) and some direct inquiries are received monthly.

Department Structure:

Team: 3 men
We receive about 5 to 10 phone inquiries daily, and the team works collaboratively to provide effective solutions by focusing on how to best resolve issues and ensure users are not left in a bind.

Required Skills:

Experience in user support
Basic computer skills (browser operations, typing, basic Windows setup, etc.)
Minimum Education Level:

Graduate school, university, vocational school, high school, or middle school graduate

Preferred Skills:

Experience in internal IT support
Candidates with any of the following are preferred:
Help desk experience
Experience in IT-related roles
IT Passport certification
Contact center certification
Recommended for Individuals Who:

Can proactively gather information and take initiative
Value teamwork

Sales

N2

Working Hours: Shift 1: 9:00 AM – 6:00 PM Shift 2: 10:00 AM – 7:00 PM (Designated working hours: 8 hours) Actual working hours: 8 hours (with 60 minutes of break) The shifts are 2-shift system (① and ②). Depending on the project assignment, there may be other working hours. There may be the possibility of being assigned to fixed hours or a shift schedule (including weekday and time shifts). Workdays: Monday to Friday Saturday and Sunday off (Full two-day weekend) There is a possibility of being assigned to a project with fixed working hours or a shift schedule (including weekday/time shifts) in the future.

Paid twice a year (in June and December).

Overtime Pay
Travel Allowance

Holidays and Leave:

More than 120 annual holidays
Full two-day weekend (shift system including weekends and holidays)
Year-end and New Year holiday (from December 30 to January 3) Note: Some projects may require work during the year-end and New Year period.
Annual paid leave (10 days in the first year, up to 20 days)
Average usage rate: over 70%
Half-day leave is also available!
Time-based paid leave (up to 5 days per year)
Flex-time holidays (3 days per year)
Bereavement leave
Menstrual leave
Maternity leave
Parental leave
Reduced working hours system (for caregiving, treatment, or childcare; available for employees with 3+ years of service and certain attendance requirements)
Caregiving leave

Benefits and Welfare:

Defined contribution pension plan (401K) Available only to full-time regular employees (contract employees and regionally restricted employees are not eligible.)
Specialist and management career change (promotion) system, twice a year (April and October)
Full reimbursement of commuting expenses (6-month train pass)
Car commuting allowed (gasoline and parking fees reimbursed according to company regulations)
Shortened working hours system for childcare (up to the child’s elementary school enrollment) and caregiving
Access to e-learning courses (70 courses available)

Application Process: Company briefing → 2. SPI test (Web) → 3. Interview (Web) → 4. Offer Note: The company briefing can also be conducted online (upon request). Interviews will be held 1 to 2 times. Company Briefing: We encourage participation in our company briefing to help you gain a deeper understanding of our company. During the briefing, we will provide a detailed explanation of the job responsibilities and application requirements. We will take all necessary precautions against infectious diseases during the briefing, so you can attend with peace of mind. Pre-registration is required.

Standard Interview

Available for Consultation

3 months available (no changes to benefits during the period)

Company Overview The company was established in October 2018 through the merger of three companies: Japan Idex, Howcom, and Tempstaff Life Support. In April 2019, the company integrated the Recruitment Process Outsourcing (RPO) division from its parent company, Persol Tempstaff, Eastern Japan OS Business Headquarters, and launched four major service areas to strengthen its business structure. By combining the experience and know-how developed over many years by each of these companies, the company aligns clients' business processes, resources, and locations across various industries to create an environment where they can focus on their core operations. Its areas of expertise are broad, supporting everything from general administration, information processing, system design, software development, call centers, help desks, health guidance, to recruitment. The company is supported by a team of experienced staff. **Business Areas** BPO Solutions, HR Solutions, IT Support/Help Desk, Call Centers, Health Support, Regional Revitalization Support, Recruitment Process Outsourcing **Group Companies** Persol Holdings Co., Ltd. Persol Tempstaff Co., Ltd. Persol Career Co., Ltd. Persol Process & Technology Co., Ltd. Persol R&D Co., Ltd. **Licenses** Worker Dispatching Business: Dispatch No. 13-312089 Paid Employment Placement Business: 13-You-309883

Measures Against Passive Smoking: Measures in place No smoking (on premises/indoors) Remote Work: Depends on the project ID: 63731