475

11/18/2024

Toshima Ward, Ikebukuro

Only residents of Japan

Up to early 40s

Monthly Salary: ¥180,000 – ¥200,000 + Bonus twice a year *Transportation expenses separately provided *Overtime pay fully provided (calculated in 1-minute increments) *Salary will be adjusted based on experience and abilities, in accordance with company regulations First-year Annual Salary: Approximately ¥2.85 million – ¥3.33 million (*Including 20 hours of overtime per month) Annual Salary Review: Once a year (in April)

JPY 2,850,000

JPY 3,330,000

JPY 180,000

JPY 200,000

**[HR and Labor Software Inquiry Support]**
You will be responsible for handling inquiries from customers using the cloud-based HR and labor software and optional services developed and sold by the client.

**Job Responsibilities**
- **Inquiry Support**
∟ Handle inquiries regarding the use of the HR and labor software.
(Examples)
- Not sure how to input time clock data
- Unclear on the process for onboarding new employees
- Need assistance with payroll software usage, etc.
*Inquiries that require specific HR and labor qualifications will be referred to the client for follow-up.*
Since you will be directly connecting with the client via camera, there will be opportunities to ask the client questions if anything is unclear. The support system is in place for your ease of work.

- **Data Entry**
∟ Enter inquiry response history

**For Full-Time General Positions, Regional Limited Full-Time Employees, and Contract Employees:**
Depending on your skill level, you may also be entrusted with the following tasks:

- **Team Management and Financial Monitoring**
∟ Develop strategies to meet client needs with the team (1–50 people depending on the project). You will also monitor financial movements related to operations.

- **Progress Reports and Client Coordination**
∟ Report on the progress of client work via web meetings, phone, and email. You will also make adjustments based on progress.

- **Staff Management (Labor and Shift Management)**
∟ Assign and adjust tasks based on staff shifts.

- **Service Quality Management**
∟ Develop strategies to improve response quality and reduce errors, and manage these processes.

*Those with leadership and management experience can leverage their skills and expertise in this role.*
*On-the-job training (OJT) will be provided by senior staff, with continued follow-up after training.*

**Communication Channels**
Phone, Email, Chat
*Inquiries will primarily be handled via email and chat.*
*Phone inquiries will be about one per hour per person, with the ratio of communication channels expected to be: Phone 1: Email 4-5: Chat 4-5.*
*Phone support will start approximately six months after gaining proficiency in chat and email.*

**Team Structure**
The team consists of 1 Leader (SV), 1 Sub-Leader (SSV), and 2 Operators.
The environment is lively, with many women in the team, working together in a supportive and cooperative atmosphere.

Required Experience and Skills

Experience using office tools (Outlook, Excel, etc.)
Experience creating documents with Excel functions, Word, and PowerPoint
Highest Level of Education

Graduate School
University
Technical College
High School
Junior High School

Preferred Skills

Experience in HR and labor management is a plus
Experience in call centers or managerial roles is a plus
Experience in client negotiations, corporate sales proposals, or similar is highly desirable
Recommended for People Who:

Are cooperative and team-oriented
Have a high level of hospitality
Enjoy developing and nurturing talent
Like problem-solving through creativity and innovation

Sales

N2

Working Hours 9:30 AM – 6:30 PM (Standard working hours: 8 hours) Actual working hours: 8 hours (with a 60-minute break) Depending on the assigned project, alternative working hours may be proposed. Possibility of fixed or shift-based schedules (including day-of-week or time shifts). Work Days Monday to Friday Weekends and public holidays off (complete two-day weekends) There is a possibility of future reassignment to a fixed or shift-based schedule (including changes in days and times).

Bonus: Twice a year (June and December)

Overtime Pay
Business Trip Allowance

**Holidays and Leave**
- 120+ annual holidays
- Complete two-day weekends (Saturdays and Sundays off)
- New Year's Holiday (12/30 – 1/3)
*Possible work during the New Year period depending on the project*
- Annual Paid Leave (10 days in the first year, up to 20 days)
*Average usage rate of 70% or higher*
*Half-day leave also available!*
- Hourly Paid Leave (up to 5 days per year)
- Flexible Holidays (3 days per year)
- Bereavement Leave
- Menstrual Leave
- Maternity Leave
- Parental Leave
- Reduced Work Hours System (for caregiving, medical treatment, and child-rearing, for employees with 3+ years of service and certain attendance rates)
- Caregiving Leave

Compensation, Benefits, and Other

Defined Contribution Pension Plan (401K) Available only for full-time general employees (contract employees and regional limited full-time employees are not eligible. Please note.)
Specialist/Management Career Change (Promotion) System: Twice a year (April and October)
Full reimbursement for commuting expenses (6-month commuter pass)
Car commuting available (fuel and parking costs reimbursed according to company policy)
Reduced work hours for child-rearing (until the child enters elementary school) and caregiving available
Access to e-learning (70 courses available)
Insurance

Full social insurance coverage (employment, health, pension, and workers' compensation)

Company Briefing → SPI Test (Web) → Interview (Web) → Job Offer The company briefing can also be conducted online (subject to consultation). Interviews will be 1–2 rounds. Company Briefing To help you gain a deeper understanding of our company, we encourage you to participate in the company briefing. During the briefing, we will provide detailed explanations about the job responsibilities and recruitment requirements. We will take full precautions for infection control during the company briefing, so you can attend with peace of mind. Reservation in advance is required.

Standard Interview

Available for Consultation

3 months available (no changes to benefits during the period)

**Company Overview** The company was established in October 2018 through the merger of three companies: Japan Idex, Howcom, and Tempstaff Life Support. In April 2019, the company integrated the Recruitment Process Outsourcing (RPO) division from its parent company, Persol Tempstaff, Eastern Japan OS Business Headquarters, and launched four major service areas to strengthen its business structure. By combining the experience and know-how developed over many years by each of these companies, the company aligns clients' business processes, resources, and locations across various industries to create an environment where they can focus on their core operations. Its areas of expertise are broad, supporting everything from general administration, information processing, system design, software development, call centers, help desks, health guidance, to recruitment. The company is supported by a team of experienced staff. **Business Areas** BPO Solutions, HR Solutions, IT Support/Help Desk, Call Centers, Health Support, Regional Revitalization Support, Recruitment Process Outsourcing **Group Companies** Persol Holdings Co., Ltd. Persol Tempstaff Co., Ltd. Persol Career Co., Ltd. Persol Process & Technology Co., Ltd. Persol R&D Co., Ltd. **Licenses** Worker Dispatching Business: Dispatch No. 13-312089 Paid Employment Placement Business: 13-You-309883

Measures Against Passive Smoking: Measures in place No smoking (on premises/indoors) Remote Work: Depends on the project ID: 63725