476

11/18/2024

Toshima Ward, Ikebukuro

Only residents of Japan

Up to early 40s

Monthly Salary: ¥180,000 – ¥200,000 + Bonus twice a year Transportation expenses provided separately Overtime pay fully provided (calculated by the minute) Salary will be determined based on experience and skills in accordance with company policies First-Year Annual Income: Approximately ¥2,850,000 – ¥3,330,000 (including 20 hours of overtime per month) Salary Review: Once a year (April)

JPY 2,850,000

JPY 3,330,000

JPY 180,000

JPY 200,000

You will be responsible for managing the operations of the [Inquiry Desk Team for a well-known automobile manufacturer operated by our company].

■ Job Description
- Responding to inquiries from customers considering purchasing electric vehicles.
∟ The main tasks involve receiving and making calls regarding the following:
- Welcoming calls and dealer coordination for customers who have made a store reservation
- Responding to inquiries or cancellations of test drive reservations during events
- Sending approval result emails, making welcoming calls, and dealer coordination during subscription initiation
* Communication with customers will be conducted via phone and email.
* The ratio of receiving vs making calls is approximately 4.5:5.5.

～What is a Welcoming Call～
A welcoming call is made when we receive a store reservation from a customer considering purchasing an electric vehicle. The purpose is to thank them for their reservation and confirm the store and visit time.
Since the delivery time varies depending on the vehicle model the customer is considering, you will provide this information to the customer.

- Log Entry
∟ You will input records of calls, email contents, and coordination details with dealers into the system.

- Email Response
∟ When a call during a welcoming call is unsuccessful, you will send an email to the customer.
* Although you will handle phone and email responses, manuals and templates are provided, so there is no need to worry.

- Team Leader Duties
∟ Once you are familiar with the operator duties, you will take on the following responsibilities as a team leader:
- Staff management and support (Labor management, shift management)
- Develop team operation methods, budget management
- Progress reports to clients and coordination
- Service quality management, etc.
* OJT (On-the-Job Training) will be provided by senior staff, and there will be ongoing support after the training is completed.

■ Number of Cases Handled
∟ You will handle approximately 40-50 cases per month.
* This is based on the average from the fiscal year 2022 (one year).
* After June 2023, the number of calls related to test drive recruitment may increase by about 10 cases.

■ Project Features
The project team has a friendly and relaxed atmosphere!
Through this role, you can improve your operational and communication skills.
The complaint rate is 0.6%, which means that there are very few difficult situations to handle, making this role appealing.

■ Team Size
Department size: Approximately 30 people
Colleagues in the same role: 3 men and 5 women (Average age: around 30 years)

■ Average Overtime
Operator: Around 0-5 hours per month on average
Supervisor: Around 10 hours per month on average

Required Experience and Qualifications:

Ability to perform basic PC operations (keyboard usage, internet browsing, etc.)
Call center experience is preferred.
Highest Level of Education:

Graduate School
University Graduate
Vocational School Graduate
High School Graduate

Recommended for:

Those who are cooperative
Those with high hospitality skills

Sales

N2

Working Hours: ① 09:00 – 18:00 / ② 10:00 – 19:00 (Standard working hours: 8 hours) Actual working hours: 8 hours (with a 60-minute break) You will work on a shift system with two patterns as mentioned above. Depending on the assigned project, you may be asked to work hours other than the ones above. Working Days: Shift system including weekends and holidays Please be assured that it is a complete two-day weekend system. In the future, there may be opportunities to transfer to projects with fixed working hours or a shift system (including days and times).

Bonus: Twice a year (June and December)

Overtime Allowance
Business Trip Allowance

Holidays and Leave:

More than 120 days off per year
Complete two-day weekend system (shift system including weekends and holidays)
New Year's holidays (12/30–1/3) *May be required to work during the New Year's period depending on the project
Annual paid leave (10 days in the first year, up to 20 days)
Average usage rate: 70% or more
Half-day leave is also available!
Time-off paid leave (up to 5 days per year)
Flex holidays (3 days per year)
Bereavement leave
Menstrual leave
Maternity leave
Parental leave
Reduced hours employee system (for caregiving, treatment, or child-rearing, available for those with 3+ years of service and a certain attendance rate)
Caregiving leave

Compensation, Benefits, and Other:

Defined Contribution Pension (401K)
Only available to regular full-time employees in general positions (contract employees and regionally limited full-time employees are not eligible. Thank you for your understanding.)
Specialist and management career change (promotion) system, twice a year (April and October)
Full reimbursement for commuting expenses (6-month commuter pass)
Car commuting allowed (gasoline and parking fees: provided according to regulations)
Reduced working hours for childcare (until the child enters elementary school) and caregiving
Access to e-learning (70 courses available)

OJT）

Company Information Session → SPI Test (Web) → Interview (Web) → Job Offer The company information session can also be held online (subject to consultation). The interview will be 1-2 times. Company Information Session We recommend attending the company information session to gain a deeper understanding of our company. During the session, we will provide detailed explanations of the job content and recruitment requirements. We will take adequate measures to prevent the spread of infectious diseases during the session, so please feel at ease. Reservation required in advance.

Regular Interview

Can be discussed

There is a 3-month period (no changes to待遇 during this period)

Company Features The company was established in October 2018 through the merger of three companies: Japan IDEX, Howcom, and Tempstaff Life Support. In April 2019, the company also integrated the Recruitment Process Outsourcing (RPO) division from its parent company, Persol Tempstaff East Japan OS Business Division, marking the start of four major service expansions aimed at strengthening its business structure. By combining the experience and know-how developed over many years by each company, we streamline the business processes, resources, and locations for clients in various industries, creating an environment where they can focus on their core business. Our areas of expertise are broad, ranging from general office work, information processing, system design, and software development, to call centers, help desks, health guidance, and recruitment. Experienced staff provide support across all these fields. Business Overview BPO solutions, HR solutions, IT support/help desk, call centers, health support, regional revitalization support, recruitment outsourcing Group Companies Persol Holdings Co., Ltd. Persol Tempstaff Co., Ltd. Persol Career Co., Ltd. Persol Process & Technology Co., Ltd. Persol R&D Co., Ltd. Licenses Worker dispatch business / License No. 13-312089 Employment placement business / License No. 13-Yu-309883

Measures Against Passive Smoking: Measures in place No smoking (on the premises/indoors) Regarding Remote Work: Depending on the project ID: 63733