477

11/18/2024

Toshima-ku, Ikebukuro

Only residents of Japan

In their 20s to early 40s

Monthly Salary: ¥200,000– + Bonus twice a year Commuting expenses: Paid separately Overtime pay: Fully paid (to the minute) Based on experience and abilities, salary will be adjusted according to company standards. Estimated First Year Salary: Approximately ¥3.33 million (* Includes 20 hours of overtime per month) Salary Review: Once a year (April)

JPY 3,330,000

JPY 200,000

＼No Experience Required – Management Candidates Wanted for New Business Launch!／
You can take on the challenge as part of the new team being set up at the Sasebo Outsourcing Center!

You will be responsible for operating the [customer service desk team for multiple companies] that we plan to manage.

Each team will consist of around 6 members.
You will start as an operator, and eventually, you could take on management duties as a team leader (SV).
Job Description:

Alcohol Check Desk
You will check the alcohol test results for employees of major building management companies and large pharmaceutical companies when they drive.
You may handle 30-40 calls per hour.

Internet-based Test Operations
You will prepare for and oversee WEB exams and monitor the exams on the day.

First-level Phone Inquiries
You will handle theft and loss cases for PCs and mobile devices.
This includes providing clients with necessary instructions, and contacting PC management companies or mobile phone providers for data erasure requests.

Server Monitoring
You will be the first point of contact in case of an alert.

Other Duties
Including shift registration tasks, notifying customers about service issues or maintenance, etc.

Team Leader Duties
Once you are familiar with operator duties, you will take on team leader tasks, including:

Managing and supporting staff (labor and shift management)
Developing team management methods and managing finances
Reporting progress to clients and coordinating various tasks
Service quality management, etc.
If you have leadership or management experience, you can utilize your skills and experience in this role.
OJT (on-the-job training) will be provided by senior staff, and you will receive continued support after training.
Project Features:
Since we have gained expertise in handling alcohol check desks and other tasks through our Miyazaki Outsourcing Center, even those new to the job can feel confident starting with us.
You will work alongside centers in the Kanto region and Miyazaki, with support from senior employees.
While engaging in call center operations and internet-based test management, we hope to see you step up to a team management role, such as a supervisor, based on your progress.

Training and Support After Joining:
After joining, you will receive initial training covering "business manners," "center rules," "communication skills," "basic support skills," and "IT/technical basics," after which you will be assigned to your team.
You will learn from clients and receive industry knowledge while gaining hands-on experience through OJT with senior staff.

Required Experience:

Experience with PC operations in a business setting
Basic proficiency in typing, Excel, Word, and PowerPoint
Customer service experience (for both corporate and individual clients)
Preferred Experience:

Sales administration
General office work
Call center/help desk operations and experience
Sales, customer service, retail, etc.
Candidates who are able to provide polite and professional service over the phone are highly welcomed!
Education:
Graduate degree, University degree, Technical college graduate, High school graduate

Recommended for those who:

Are team-oriented
Have high hospitality skills
Enjoy developing and nurturing talent
Like to creatively solve problems and find solutions

Sales

N2

Working Hours (Shift Examples): ① 7:00 AM – 4:00 PM ② 4:00 PM – 1:00 AM ③ 10:00 PM – 7:00 AM (Designated working hours: 8 hours) Actual working hours: 8 hours (with a 60-minute break) You will work one of the shifts from ① to ③. Shifts will be adjusted to ensure 24/7 coverage. Work Days: Shift system including weekends and holidays Rest assured, you will have two days off per week. There is a possibility of future transfer to a fixed working schedule or shift-based projects (including days and times).

Bonus: Twice a year (June and December)

Overtime Pay
Travel Allowance

Holidays and Leave:

More than 120 days off per year
New Year’s holiday (12/30 – 1/3)
Subject to change depending on the project
Annual paid leave (10 days in the first year, up to 20 days)
Average usage rate of 70% or more
Half-day leave is also available
Hourly paid leave (up to 5 days per year)
Flexible holidays (3 days per year)
Bereavement leave
Menstrual leave
Maternity leave
Parental leave
Reduced working hours system (for caregiving, treatment, or child-rearing; available to employees with 3+ years of service and certain attendance rates)
Caregiving leave

Benefits and Welfare:

Defined Contribution Pension (401K)
Available only to full-time employees in general positions (Contract employees and region-specific employees are not eligible. Thank you for your understanding.)
Specialist and management career change (promotion) system, twice a year (April and October)
Full reimbursement of commuting expenses (6-month commuter pass)
Car commuting allowed (gasoline and parking expenses: reimbursed according to company regulations)
Reduced working hours system for child-rearing (until the child enters elementary school) and caregiving
e-Learning available (70 courses)
Insurance Enrollment:

Full social insurance coverage (Employment, Health, Welfare Pension, Workers' Compensation)

OJT

Company Introduction Session → SPI Test (Web) → Interview (Web) → Job Offer The company introduction session can also be held online (subject to consultation) The interview will be held 1 to 2 times Company Introduction Session We recommend attending the company introduction session to gain a deeper understanding of our company. During the session, we will provide a detailed explanation of the job responsibilities and requirements. We will take sufficient measures to prevent infections during the company introduction session, so you can participate with peace of mind. Reservation in advance is required.

Standard Interview

Negotiable

There is a 3-month probation period (no change in待遇 during this period)

Company Overview The company was established in October 2018 through the merger of three companies: Nihon Idex, Howcom, and Tempstaff Life Support. In April 2019, the company integrated the Recruitment Process Outsourcing (RPO) division from its parent company, Persol Tempstaff, Eastern Japan OS Business Division, strengthening its business structure. This marked the start of a major expansion into four key services. By combining the expertise and know-how cultivated by each company, we help clients across various industries streamline their business processes, resources, and locations, creating an environment where they can focus on their core business. Our specialized areas are diverse, ranging from general office work to information processing, system design & software development, call centers, help desks, health guidance, and recruitment, all supported by experienced staff. Business Areas BPO Solutions, HR Solutions, IT Support/Help Desk, Call Centers, Health Support, Regional Revitalization Support, Recruitment Outsourcing. Group Companies Persol Holdings Co., Ltd. Persol Tempstaff Co., Ltd. Persol Career Co., Ltd. Persol Process & Technology Co., Ltd. Persol R&D Co., Ltd. Licenses Labor Dispatch Business: Dispatch License No. 13-312089 Private Employment Agency Business: License No. 13-Yu-309883

Passive Smoking Measures: Measures in place No smoking (on-site / indoors) Remote Work: Depending on the project ID: 63713