621

11/19/2024

Kanda Neribeicho, Chiyoda-ku

Residents in Japan only

Ages 20–35

Annual income: ¥3,200,000 - ¥4,200,000 - Annual salary system - Monthly salary: ¥267,500 - ¥353,500 (Breakdown: Base salary ¥231,350 - ¥305,730 / Fixed overtime allowance ¥36,150 - ¥47,770) - Includes 20 hours of fixed overtime per month - Salary increases twice a year (April, October)

JPY 3,200,000

JPY 4,200,000

JPY 267,500

JPY 353,500

**[Job Description]**
In the Fourth Business Division, which handles foreign personnel introduction and employment support, you will be responsible for customer support tasks related to our matching system to expand the system's reach for both foreign talent and companies. Specifically, you will support job seekers and companies using our matching system (Stepjob). This position is ideal for those who enjoy interacting with people and working in a communicative role within the company and externally.

**[Specific Job Responsibilities]**
― For job seekers:
- Check residency status
- Monitor photos and self-promotion videos (ensuring there is no inappropriate content)
- Provide a series of responses and support to job seekers

― For companies:
- Email support
- Provide job consulting support via phone (phone support is optional)
- Review job listings
- Support communication and interview processes between job seekers and companies

**[Appeal of the Department]**
We are engaged in a highly socially impactful business, sending foreign workers to Japan, where a labor shortage is predicted in the future.
There are employees managing our system, so you can be assured of post-hiring support.

**[Requirements]**
- Experience in customer support via email and phone (no specific years of experience required)

**Educational Background**:
Graduate school graduate, university graduate, vocational school graduate, or high school graduate

**[Preferred Qualifications]**
- Experience with IT or media and a willingness to continue utilizing these skills
- Comfortable with and skilled in communicating while working

**[Desired Candidate Profile]**
- Strong at self-managing schedules

Sales

N1

9:00–18:00 (includes a 1-hour break) **◆ Other** - The average overtime is 17 hours, providing a very comfortable work environment. - There are many cases of employees taking parental leave, including male employees.

- Travel allowance

- Full 2-day weekends (varies by department and job type)
- Flex holidays (two consecutive days off that can be taken anytime during the year)
- Paid leave (10 days granted on the first day of employment, 3 days available during the probation period)
- New Year's holiday
- Parental leave, maternity leave, and caregiver leave
- Bereavement leave

*Over 120 days of annual leave (2022 performance: 123 days)*

**■ Benefits**
- Transportation allowance (up to ¥50,000 per month)
- Retirement pension plan
- Bereavement benefits
- Employee stock ownership plan
- Remote work available
- Side jobs allowed (conditions apply)
- Qualification acquisition support (up to ¥50,000 for exam fees and transportation)
- Recognition system
- Club activity program
- Free coffee/tea/green tea, snacks available for purchase in the office
- Welfare facilities
- In-house one-coin massage therapy and rest area
- Asset-building seminars
- Harassment prevention (free consultation available)

**Insurance Coverage:**
Health insurance, long-term care insurance (for those 40 and older), employee pension insurance, unemployment insurance, workers' compensation insurance

available

Document screening ↓ 2–3 interviews ↓ Job offer *The selection process takes approximately 2 weeks to 1 month, but there are cases where a job offer is made within a week.*

Standard interview

Negotiable / Open for discussion

3 months (no changes in salary during the probation period)

**[Company Features]** Business Activities - Debugging - Network support - Software quality verification services

Expected Work Location: 3rd Floor, AKS Building, 3 Kanda Neribeicho, Chiyoda-ku, Tokyo Akihabara Center Department: Fourth Business Division, Stepjob Group Passive Smoking Measures: Measures are in place Smoking area available in the office Remote Work: Work Style The primary work location is the Akihabara office, but depending on the job responsibilities, remote work (1–2 days per week) may be allowed. Flexible working styles are possible, including the option for direct commuting and home office arrangements, especially for personnel support tasks. ID: 70708