624

11/19/2024

Tokiwa Town, Sasebo City

Only residents of Japan

In their 20s to early 40s

Monthly Salary: ¥170,000 - ¥218,000 + Bonus Transportation expenses: Paid separately Overtime: Fully paid (per minute) Salary will be adjusted based on experience and abilities, in accordance with company policy First Year Annual Salary: Approximately ¥2,690,000 - ¥3,630,000 (Including 20 hours of overtime per month) Salary revision: Once a year (April)

JPY 2,690,000

JPY 3,630,000

JPY 170,000

JPY 218,000

**＼3 months of training after joining! Even those without call center experience are thriving after joining★／**
Most of our employees join without prior industry experience. People with backgrounds in sales, retail, hotel staff, nursing, and other fields are excelling here!

You will be responsible for managing a **call center operations for local government services** run by our company.
*The assigned team will be determined based on suitability and personal preferences.*

**Job Description**
- Develop and adjust team operation strategies
∟ We will consider how to respond to client needs (local government) with teams of 1–20 members.

- Report progress to clients, adjust, and communicate
∟ We will report on the progress of tasks from clients via web meetings, phone calls, or email, and make adjustments as necessary.

- Staff training and shift management
∟ Educate and train staff, create shift schedules, etc.

- Staff management (labor and quality control)
∟ Adjust tasks based on the created shift and manage the quality of responses to minimize errors.

- Coordination with staffing agencies, billing management
∟ Manage attendance of temporary staff and handle billing for staffing agencies.

**Training and Support After Joining**
After joining, you will undergo initial training on "business manners," "center rules," "how to communicate," and "basics of providing support," and then be assigned to the field. After being assigned to the field, you will learn the tasks, receive instruction from senior managers, and, after about 3 months, take on managerial responsibilities based on your proficiency.

**Skills You Can Develop**
Management, presentation, communication, teaching

**Career Path After Joining**
- 1 year: Start leader duties
- 2 years: Launch new teams and new organizations
- 3 years: Manage multiple teams
You can choose between a management or specialist track to shape your career according to your preferences.

**Department Structure and Atmosphere**
- Total number of department members: 130
- Team size: About 15 members
- Gender ratio: 2 males to 8 females
- Age range: 30s to 40s
There are many housewives, including part-time staff, creating a calm and stable atmosphere.

**Example Assigned Teams**
- My Number Card inquiries
- Special loan repayment inquiries
- Hometown tax inquiries

**From the Hiring Manager**
**[Participation in the company briefing session is also okay]**
Please attend the briefing to confirm the job details and atmosphere before applying. If you have any questions, feel free to ask.

**[Multiple applications are welcome]**
We are also recruiting for other positions and employment types. You are welcome to apply for multiple roles!

[Required Skills and Experience]
None in particular

Highest Level of Education:
Graduate School, University, Vocational School, High School

**[Preferred Skills and Experience]**
- Experience in call center or help desk operations, or leadership experience is a plus
- Experience with Microsoft Office (especially Excel, Outlook, PowerPoint)
- Basic knowledge of terms such as tabs, browsers, logins, copy & paste, etc.

**[Desired Traits]**
- Motivated to take on leadership and management roles
- Proactive and capable of working in an all-around manner
- Eager to contribute to society through new services related to the company's business
- Enjoy helping others and taking care of people

Sales

N1

**[Working Hours]** ① 8:30 AM – 5:30 PM ② 9:00 AM – 6:00 PM ③ 10:00 AM – 7:00 PM (Standard working hours: 8 hours) *Actual working hours: 8 hours (60-minute break)* *Typically, the working hours will be one of the options above, but they may vary depending on the assigned team.* *Average overtime: 20 hours/month*

Twice a year (June and December)

Overtime Pay
Travel Allowance

**[Working Days]**
Shift system
*Weekend and holiday shifts are required*
*There may be work during the New Year's holiday if assigned to the hometown tax project*
*You will have a complete two-day weekend, so rest assured*
*There is a possibility of transferring to a fixed schedule or shift-based project (including days and hours) in the future*

**[Benefits and Welfare]**
- Casual dress code
- Defined contribution pension plan (401K)
*Available only for full-time general employees (not applicable to contract employees or regionally-limited full-time employees)*
- Specialist and management career change (promotion) system, twice a year (April and October)
- Full reimbursement for commuting expenses (6-month commuter pass)
- Shortened working hours for childcare (up to elementary school enrollment) and caregiving
- Access to e-learning (70 courses available) and more

available

Company Briefing → SPI Test (Web) → Interview (Web) → Offer Note: The company briefing can also be held online (upon request). The interview will be 1–2 rounds. [Company Briefing] We recommend participating in the company briefing to gain a deeper understanding of our company. During the briefing, we will provide detailed information about the job and the requirements. We will take appropriate measures to prevent the spread of infectious diseases, so you can attend with confidence. Pre-registration required

Standard Interview

Consultation available

3 months (no changes in terms during the period)

**Company Features** This company was established in October 2018 through the merger of three companies: Nihon Idex, Howcom, and Tempstaff Life Support. In April 2019, the recruitment outsourcing (RPO) division from its parent company, Persol Tempstaff's East Japan OS Business Division, was integrated, marking the start of a major business structure reinforcement with four core service offerings. By combining the experience and expertise cultivated over many years by each company, it provides a supportive environment that allows clients from all industries to optimize their business processes, resources, and locations, enabling them to focus on their core operations. Its areas of expertise are extensive, ranging from general office work, data processing, system design/software development, call centers, help desks, health guidance, to recruitment, supported by experienced staff. **Business Operations** BPO Solutions, HR Solutions, IT Support/Help Desks, Call Centers, Health Support, Regional Revitalization Support, Recruitment Outsourcing **Group Companies** - Persol Holdings Co., Ltd. - Persol Tempstaff Co., Ltd. - Persol Career Co., Ltd. - Persol Process & Technology Co., Ltd. - Persol R&D Co., Ltd. **Licenses** - Worker Dispatch Business: License No.派13-312089 - Paid Employment Placement Business: License No. 13-ユ-309883

Expected Work Location Details: Sasebo 1st Outsourcing Center (Lacrosse Building, Tokiwamachi, Sasebo City) Note: For general career-track employees, there may be a possibility of future relocation. Passive Smoking Measures: Measures in place Non-smoking (on premises/indoors) Remote Work: Depends on the project ID: 71293