625

11/19/2024

Minato-ku, Roppongi

For residents in Japan only

Targeting individuals with certain experience, typically in their 30s to early 40s (though individuals in their 20s are also considered, second new graduates are excluded).

Annual Income: ¥5,126,760 - ¥10,015,176 Monthly Salary: ¥427,230 (¥111,200) - ¥834,598 (¥217,100) Base Salary (includes Life Plan Allowance Standard Amount [※①]): Monthly salary excluding the fixed overtime allowance indicated in parentheses [※②]. Overtime exceeding 45 hours per month will be paid separately. ※① An allowance provided to support employees' asset formation, including contributions to defined contribution pensions. ※② An amount equivalent to 45 hours of overtime per month, calculated based on the base salary. The above figures are estimates and will be adjusted based on the candidate's current salary.

JPY 5,126,760

JPY 10,015,176

JPY 427,230

JPY 834,598

**~Communication Designer for Promoting the Appeal of CloudSign~**

**Department Introduction**
CloudSign Business Division, Customer Success Department

The wave of digitalization is gaining momentum in society, but not all companies have caught up with it. The Customer Success Department proposes a new form of contract management, implementing it within business operations, and creates customer success through productivity improvement, cost reduction, and other means.

**Reason for Recruitment**
"CloudSign" has seen widespread adoption among many companies, and new products such as "CloudSign NOW" and "CloudSign Sales Automation" have shown growth beyond expectations. With this business growth, contracts from well-known companies have also increased. As the target customer base has expanded rapidly, we have not been able to focus deeply on individual clients to solve their problems in customer success. We are now looking to form a high-touch organization that will help enterprise or middle-market companies leverage CloudSign more effectively, and thus, we are recruiting for this position.

**Job Description**
**Overview**
You will be responsible for introducing and managing the cloud-based electronic contract service "CloudSign" for companies. There are various challenges in promoting the use of electronic contracts within companies, such as:
- Improving understanding of legal interpretations
- Expanding usage across departments, driving business process re-engineering (BPR)
- Integration with internal systems
- Achieving profitability relative to investment costs and labor resources
As a professional, you will provide various solutions to legal and contractual issues centered on electronic contracts, and guide customers toward resolving them. By understanding customer situations, you will be involved in tasks such as designing appropriate workflows, internal awareness campaigns, and monitoring post-launch usage, providing continuous consulting services. In cases where more effective performance is expected from API integration or related services, you will offer consulting services to help the customer focus on their core business and achieve success.

**Detailed Responsibilities**
Primarily, you will provide consulting to the sales, management, and legal departments of larger companies, as well as other departments within the company that are using CloudSign, addressing issues and challenges that arise during the implementation of electronic contracts.
Since electronic contracts incur costs based on the number of sent documents, it is important to promote customer digitalization and operational efficiency.
You will design and promote the implementation support based on customer requests for those customers acquired by the sales team, and provide consulting to resolve operational challenges. As a Customer Success Manager, you will monitor customer health scores, regularly visit to check the status, and propose solutions for any issues identified in usage.
Depending on your experience, skills, and career aspirations, you may also participate in task forces for new projects, contribute to product feature improvements, and engage in planning and project management related to business process improvements for CloudSign.

**Required Qualifications**
- 3+ years of experience in B2B solution sales or hands-on business consulting
- Experience working with large enterprises
- Ability to create presentation/analysis materials using Excel, Word, PowerPoint, etc.
This position is not a support role, but rather focuses on actively driving business efficiency consulting to solve customer challenges. Candidates with experience in problem-solving sales or consulting are expected to contribute quickly.

**Highest Level of Education**:
- Graduate School
- University Degree
- Vocational School Graduate
- High School Graduate

**Preferred Qualifications**
- Management experience leading a small team of approximately 5 people
- Project management or account management experience in the IT industry
- Experience as a Customer Success Manager at a SaaS company
- Possession of "CloudSign Certification"
(Experience in providing high-touch services to large enterprises is a plus)

Sales

N1

Discretionary Labor System (Assumed working hours of 10 hours per day) or Flex Time System (No core hours)

Overtime Pay
Bonus (Based on fiscal results)
Short-Distance Allowance System

Saturdays, Sundays, and Public Holidays / Summer Vacation (3 days if employed by the end of June, 2 days if employed by the end of July, 1 day if employed by the end of August) / Year-End and New Year Holidays / Bereavement Leave / Special Leave / Maternity Leave / Parental Leave / Childcare Leave / Caregiving Leave / Reduced Working Hours (for childcare and caregiving)

Internal Recognition System / Corporate DC System / Employee Stock Ownership Plan / Club Activity Subsidy System / External Seminar Fee Subsidy System / Book Purchase Subsidy System / Bicycle Commuting System / Regular Social Gatherings / Reemployment System

Internal Systems ①

Short-Distance Allowance System
An allowance of up to ¥30,000 is provided to employees living within 2km of the company.
Note: Employees eligible for the short-distance allowance do not receive commuting expenses.

Employee Stock Ownership Plan
Employees can contribute a fixed amount each month, and receive a 5% company subsidy on the contributions, which are deducted from their salary to purchase company stock.

Corporate DC System (Defined Contribution Pension)
A system where employees contribute a fixed amount from their salary each month to save for retirement. The funds can be used for savings, insurance products, or investment products.

Club Activity Subsidy System
To promote interaction among employees, various clubs (circle activities) are available. The company provides a partial subsidy for activity costs when employees engage in these activities.
Examples of clubs include:
Golf, Basketball, Futsal, Airsoft, Trekking, Board Games, Karaoke, Jogging, Arts, Photography, All-Rounders, etc.

Regular Social Gatherings
There are company-wide events like beer bashes (held once a month on a Friday) and general meetings (an all-employee event held at an external venue) to promote employee interaction.

Shuffle Lunches
Once a month, the company randomly selects 4-5 employees to have lunch together. The company subsidizes ¥1,500 per person for the lunch.

Internal Systems ②

Internal Recognition System
Employees are recognized for exemplary behavior, such as MVPs or role models, during the employee general meeting.

Real Estate Brokerage Fee Discount
When moving, employees can receive a discount on brokerage fees by using a real estate company contracted by the company.

Babysitter Fee Subsidy
For employees who need to hire a babysitter to attend internal events such as regular social gatherings, the company provides a subsidy for the babysitter’s fees.

External Seminar Fee Subsidy & Book Purchase Subsidy
The company covers the cost of external seminars and books if certain conditions are met.

Side Jobs Allowed
Side jobs are permitted with prior approval.

PC Loan
Employees are provided with a MacBook Air for their work (creators such as engineers and designers are provided with a MacBook Pro).

Document Screening First Interview Final Interview

Standard Interview

Possible

3 months (No change in待遇)

**Company Overview** At **Bengoshi.com Inc.**, our mission is to create a society where lawyers, as experts in law, feel more accessible to everyone. The company was founded as a venture with the vision of making experts more accessible. ### **"Making Experts More Accessible"** We aim to create a society where people worldwide can freely use "better life wisdom = intellectual information" to live happier lives. Our services include portal websites that connect people with experts, such as **Bengoshi.com** and **Zeirishi.com**, along with the corporate legal portal **BUSINESS LAWYERS**, and business support services for law firms and accounting offices like **Bengoshi.com Pro**, **Zeirishi.com Pro**, and **Bengoshi.com Career**. We also provide **CloudSign**, a cloud-based contract service, among other services. ### **Future Plans** As we move forward, our primary focus is to solidify **Bengoshi.com** as a core infrastructure service and expand both user base and registered lawyers. Our strategy includes enhancing our smartphone services, which are rapidly growing in usage, and eventually allowing users to complete all lawyer-related services directly through our site, strengthening its role as an infrastructure service. Additionally, we are diving further into the "Law x IT" field, having already launched **LegalTech** services in the United States, where a market of ¥500 billion is already established. The **LegalTech Lab** department has been newly established to focus on the development and research of AI-based legal services and blockchain technology for asset and ownership transfers via smart contracts. With an eye on a future where new technologies like AI become widespread, we aim to lead the way and offer legal services that will become the standard, collaborating with high-tech companies and research institutions both domestically and internationally. ### **Business Areas** - Development and operation of **Bengoshi.com** - Development and operation of **Zeirishi.com** - Operation of **Bengoshi.com News** - Development and provision of **CloudSign** - Operation of **BUSINESS LAWYERS** - Operation of **Bengoshi.com Career**

Expected Work Location Details: 4-1-4 Roppongi, Minato-ku, Tokyo, Kurozaki Building Access: 6-minute walk from Exit 1 of Roppongi-itchome Station (Tokyo Metro Namboku Line) 8-minute walk from Exit 6 of Roppongi Station (Toei Oedo Line, Tokyo Metro Hibiya Line) Passive Smoking Measures: Headquarters: Smoking is generally prohibited indoors (smoking rooms are available within the building) Osaka Branch: Smoking is generally prohibited indoors (smoking rooms are available) Fukuoka Branch: Smoking is generally prohibited indoors (smoking rooms are available) ID: 69502