1205

12/03/2024

Headquarters: Marunouchi, Chiyoda-ku Customers: Hiroshima Prefecture (scope of change) None

Only for residents of Japan

20s to 30s

■ Wage revision once a year (April) ■ 35 hours of overtime allowance is included in the annual salary ■ Full transportation allowance ■ Long-term service award ■ Qualification acquisition bonus (Approximately 300 qualifications, exam costs and bonus) ■ Family allowance (separate allowances for spouse and children) ■ Holiday, night, and business trip allowance ■ Defined contribution pension plan (401K)

JPY 3,000,000

JPY 4,000,000

[Overview]
You will be in charge of help desk and technical support work in the information systems department of the client.

[Job details]
You will be in charge of help desk and technical support work in the information systems department of a food manufacturer.
Specifically
- First-stage inquiry reception based on procedure manuals
- Window, Q&A response, isolation, escalation, incident registration
- Response status management, knowledge accumulation, work outsourcing (PC recovery/kitting, routine work, system backup)
- Remote connection support, PC failure response, maintenance vendor arrangement, chatbot answer example creation, reflection
We value personality, so even if you don't have enough skills, you can challenge yourself by learning from your seniors!

[Organization characteristics]
There are about 180 people in total, from young to veteran, and many of them are challenging themselves to become IT engineers from different industries!
Not only are the members friendly with each other and the atmosphere is friendly during work, but we also often have private interactions such as BBQs and watching baseball games.
With this background, we have a support system that transcends team boundaries, and you can work while cooperating with encouraging members.
In addition, regular interviews with sales staff are also held,
so it is an environment where you can easily ask questions or discuss future concerns◎

[Learning environment]

・E-learning

・Learning apps for qualification acquisition

・In-house study sessions

・Online classes (irregular)

(Scope of change) Work as determined by the company

[Requirements]

(Required experience, qualifications, etc.)

- Basic skills in Windows OS

- Telephone experience

- Ability to communicate smoothly

Highest level of education: Graduate school, university, vocational school, high school

[Preferred conditions]
(Preferred experience, qualifications, etc.)
・Experience in regular monitoring of servers and networks
・Experience in operation and version upgrade evaluation (with procedures)
・Experience in responding to problems

Administration / General Affairs / Human Resources / Recruitment / Secretarial

N2

9:00-18:00 (8 hours of actual work) *Depends on the project. Average overtime hours: 15.01 hours

■ Wage revision once a year (April) ■ 35 hours of overtime allowance is included in the annual salary ■ Full transportation allowance ■ Long-term service award ■ Qualification acquisition bonus (Approximately 300 qualifications, exam costs and bonus) ■ Family allowance (separate allowances for spouse and children) ■ Holiday, night, and business trip allowance ■ Defined contribution pension plan (401K)

Overtime allowance of 35 hours is included in annual salary
■Family allowance (allowance for spouse and children separately)
■Holiday, late-night, and business trip allowances

Annual holidays: 123 days
■2 days off per week (Saturday, Sunday, and public holidays)
■Year-end and New Year holidays
■Golden Week holidays
■Summer holidays
■Celebration and condolence holidays
■Paid holidays (10 days in the first year)
■Maternity leave (100% utilization rate)
■Childcare leave
■Nursing care leave

■Various training options
■Career counseling
■Labor union membership
■Congratulatory and condolence payment system
■Affiliated resort facilities
■Career counseling
■Various preferential services

Insurance: All social insurance options available

"Number of interviews: 2" "Document screening → Interview (2 times) → Offer of employment ※Offer interviews will be conducted upon request of the individual.

Regular interview

Negotiable

3 months after joining the company (duties during trial period: same as this job offer)

[A rich training and education system that will ensure that you can become an engineer who will be chosen by customers and the market in 10 years' time] A group of more than 30 companies, both domestic and overseas. We have a client base of more than 1,000 people from all industries (the number of projects is the largest in the industry), and our subsidiary company acquired KEN School, an educational institution specializing in engineers, to provide original education. We have partnered with Win School, an e-learning specialist with over 80 schools nationwide (24-hour classes available), and have career counselors on-site as in-house employees to help you develop your future career with an eye toward 5 and 10 years' time. We consider employee education and investment to be a top priority, and we secure an education budget every year. We also provide English training and other programs to develop talent that will be active in the world, rather than just talent that can be used globally. [Listed on the First Section of the Tokyo Stock Exchange / Sales of 59 billion yen / Group company with 22,000 employees (core company overseeing the engineering field)] ■Continues to grow by acquiring technology and excellent human resources in a wide range of fields, including transportation equipment such as automobiles, IT-related, pharmaceuticals, solar power, and environmental and eco-related fields. In particular, we do business with all major domestic automobile manufacturers. ■Numerous awards/Many achievements including participation in the latest technologies ■The only company in the industry to record "15% or more in sales every year" after the Lehman Shock [Business content] ◆Consulting and engineering centered on web services (development, infrastructure, network, mobile) [In-house products and packages]OB-Web/Spin Mediba/WIZDOM/Photography Master

Measures against passive smoking: Yes Smoking is prohibited indoors.