1086

12/04/2024

Kita Ward, Osaka City

Only for residents of Japan

From 26 to 50 years old

■ Annual salary: Previous job salary will be taken into consideration *Annual salary notes: Annual salary includes fixed overtime pay of 30 hours per month. Expected annual salary: 4.5 million to 6 million yen Basic salary: 270,664 to 372,144 yen Fixed overtime pay: 62,670 to 86,190 yen ■Salary increase: Once a year

JPY 4,500,000

JPY 6,000,000

JPY 375,000

[Overview]
You will be involved in the operation and maintenance of a call center system at an IT infrastructure operation center operated by a major telecommunications carrier.
There are various projects, such as the customer's industry, project size, system content, and technology handled. We can assign you the project that best suits your needs by telling us your specialty and field, the technology and experience you would like to acquire in the future. If you are even slightly interested, please feel free to contact us.
As the company name implies, let us assist you with your will (thelema)!

[Specific work content]
Operation and maintenance of call center systems

・Reception and response to inquiries/problems
・Vendor control
・Operation design (partial)

■Recruitment background and number of positions
Recruitment for additional staff due to site expansion and vacancies due to retirement of current staff: 2 people

■What you can gain from this job
①Since it is operated by a major telecommunications carrier, you can concentrate on your work steadily.
②You can expect to improve your skills by being involved in the latest IT technology and cloud services.
③ More than 120 days off per year, no excessive overtime thanks to work style reforms, remote work possible, and a good work-life balance.

④ Almost everyone in the department, including the president, works as a manager or engineer at the same site. Since they know the site, they are always available to give advice and share any difficult parts.

(Scope of change) Work as determined by the company

・High communication skills
・Work experience in the IT industry (2 years or more)
・Able to join by July 2024 *1 of 2 positions available

Highest level of education: Graduate school, university, vocational school, high school

[Preferred conditions]

・Experience in call center systems

・Experience or knowledge of infrastructure/network construction

・Experience in vendor control

[Desired profile]

・Someone who can control vendors by calculating backwards from the date of the customer report to resolve issues

・Someone who can communicate smoothly with customers, vendors, and within the company

・Someone who can proactively tackle areas and technologies that they have no experience in

・Someone who can logically understand the services provided and explain them to customers

IT (Infrastructure)

N1

Working hours: 9:00 to 18:00 (1 hour break)

■ Bonus: Once a year

・Commuting allowance: Maximum 30,000 yen/month
・Position allowance
・Remote work allowance
・Child allowance:
Up to 12 years old: 10,000 yen/month
12 to 18 years old: 20,000 yen/month

Holidays and Leave: 2 days off per week (Saturdays, Sundays, and holidays)
Number of holidays per year: 125 days
Annual paid leave (10 days granted after the trial period ends)
Summer holidays, New Year's holidays, special holidays, etc.

・Various in-house events
・Health checkups
・Health consultation services
・Childcare leave available: Yes
Return-to-work rate after childcare leave: 75%

■ Education system - Acquire ITIL qualifications by inviting external lecturers - Support system for acquiring various qualifications

<[Selection process]> [STEP 1] Application [STEP 2] Interview (2 times planned) First interview... Recruitment/on-site staff * Only for those who pass the first interview: Aptitude test will be conducted Final interview... CEO of the company [STEP 3] Offer of employment * First interviews and interviews can be conducted remotely using web conferences, etc. * Interview dates and start dates are negotiable, so please feel free to apply even if you are currently employed. * It is expected to take about 2 weeks from application to offer of employment. Please note that the company will process the submitted application documents appropriately from the perspective of security protection.

Regular interview

possible

Trial period: Yes (6 months) *There will be no change in treatment.

■Company Overview The company was established in 2012 as an IT system operations management company. The origin of the company name is "to assist (assist) the will (Selema)". Selema Assist hopes to be of service to the realization of the will of everyone involved with the company. ■Business Content -Providing consulting services such as ITIL-compliant operational design and implementation of ITIL processes -Providing operational personnel with system operation know-how -Providing system operation services that implement ITIL processes

Details of expected work location: Kita-ku, Osaka City, Osaka Prefecture Passive smoking prevention measures: Measures in place No smoking indoors Remote work: Remote work possible