912

11/27/2024

[Head Office: Minato-ku, Aoyama, Tokyo] Assigned Location: Tokyo

Only those residing in Japan

24 to 53 (approximate)

Base Salary: 230,000 yen or more + Various allowances (position allowance, role allowance, sales allowance, overtime allowance, etc.) Note: Salary will be determined based on experience and abilities, in accordance with company regulations. (Example Annual Salaries): ■Annual salary of 4.5 million yen (240,000 yen/month + bonuses, etc.) (Member) ■Annual salary of 5.5 million yen (300,000 yen/month + bonuses, etc.) (Project Leader) ■Annual salary of 6.5 million yen (370,000 yen/month + bonuses, etc.) (Project Manager) ■Annual salary of 7.3 million yen (500,000 yen/month + bonuses, etc.) (Service Manager) ■Annual salary of 10 million yen (740,000 yen/month + bonuses, etc.) (Producer)

JPY 230,000

Job Description:
At the company, we provide total support for system-related needs in a one-stop service to solve customer challenges. You will primarily be responsible for system operations and help desk support.

・Responding to user inquiries related to business systems
・Handling IT-related requests
・Escalating unresolved issues to the relevant department/vendor
・Modifying user accounts for various systems
・PC/iPhone kit setup
・Asset management for all IT equipment
・Operation of various servers
・Analyzing inquiry trends and business content, and providing improvement proposals
・Creating and reporting various reports

■Project Examples:
・IT Help Desk for a school corporation
https://www.pasona.co.jp/clients/service/xtech/usecase/case5/
・End-user infrastructure operations (network and business systems) for a major telecommunications carrier
Note: Generally, the position requires working on-site with the client (mainly at the client location, but service managers work at the head office).

Required Qualifications:
Network Setup and Operations (EE2 level)
Experience in system operations or help desk, handling user inquiries
Experience in network or server operations


Experience in system operations or help desk, handling user inquiries
Over 3 years of experience in network or server operations
Experience in follow-up, task management, and training of team members


Experience in project management or team management
Over 5 years of experience in design, setup, and operation of network or servers
Experience in communication with external stakeholders and customers (handling inquiries, coordination, reporting, sharing information, etc.)

Preferred Skills:
Experience with Active Directory
Experience in PC kit setup
Experience in manual creation
English proficiency (a plus, but not required)

Final Educational Background:
Graduate degree, Bachelor’s degree, Vocational school graduate, High school graduate

IT (Systems)

N1

9:00 AM – 5:30 PM Break: 12:00 PM – 1:00 PM (Actual working hours: 7.5 hours) Note: The work location may change if you are assigned to a client company (either a temporary assignment or a contracted project site).

Twice a year (June, December)

■Position Allowance, Role Allowance, Job Allowance
■Overtime Pay, Night Shift Pay, Legal Holiday Pay
■Commuting Allowance, and Other Various Allowances
Note: Various allowances are provided based on individual roles and circumstances.

Annual Holidays: 120+ Days
■Complete two-day weekends (Saturday and Sunday, including public holidays)
■New Year’s Holidays (12/30 to 1/4)
■Annual paid leave
■Marriage leave
■Bereavement leave
■Jury duty special leave
■Accident leave
■Relocation leave
■Maternity leave
■Parental and caregiving leave
■Nursing care leave
■Challenge leave (1 week of special leave every 5 years of service)
Note: The location of the work may change if you are assigned to a client company (temporary assignment or contracted project site).

Encouraged Paid Leave Usage:
■HAPPY HOLIDAY Leave (Up to 9 consecutive days off, including weekends)
■MY DAY Leave (Birthday month)
■My Care Day (Health checkup day)

[Employee Benefits and Welfare]
■Full social insurance (employment, workers' compensation, health, nursing care, and pension)
■Annual health checkup (once a year)
■Recognition system (once a year)
■Retirement benefit system (eligible after 3 years of service)
■Life Support Course system (work arrangements that limit time or location)
■Dream Support System (supports employees in realizing their dreams with leave or partial work arrangements)
■DO・CO・DE・MO Work Style System (such as alternative office locations)
■Various insurance group offerings
■Stock ownership plan, savings plan, financial asset management system
■Benefit One (discounts on various services)
■Cafeteria Points (selective welfare system):
└Annual support points worth ¥120,000 to ¥180,000 based on your grade
└Select from menus such as healthcare, home support, etc.
└Housing Support: Applicable for self-owned or rented homes in your name. You can receive a monthly subsidy ranging from ¥10,000 to ¥15,000 depending on your job role.
└Additionally, cafeteria points are provided to support skill development for certain qualifications (labor, management, law, languages, finance, IT, etc.) or for self-improvement activities like TOEIC.

None

Skill Development System ■English Gateway (Online learning system) ■Skill Development Support (Various training programs, qualification acquisition support, book purchase subsidies) └ Hands-on training with actual equipment └ E-learning content, etc. ■Open Position System ■Challenge Day (Open call for new business i

▼Application ▼Document screening ▼Interview (1–2 rounds) ▼Aptitude test (to be taken at home) ▼Final interview ▼Job offer ※The process from application to job offer typically takes about 2 to 4 weeks. ※Interviews will be conducted online or at the Tokyo headquarters or other branch offices (the final interview will be held at the Tokyo headquarters). ※We take your preferences into consideration for interview dates and start dates, so feel free to consult with us.

Regular Interview

Possible

Probation Period: 3 months [Annual paid leave and special leave will be granted after the probation period is completed.]

Company Overview: Founded in 1998, the company operates in the IT/Internet and engineering sectors. Through the network of Pasona Group and referrals from clients, the company has steadily gained trust and has expanded its client base to around 700 companies. In recent years, leveraging its knowledge and expertise in IT and technology gained through outsourcing, contract, and commission-based services, the company provides comprehensive outsourcing services, from consulting in the upstream process to post-implementation support, maintaining long-term relationships with both clients and systems. Additionally, the company offers global services to support customers’ international expansion and has been expanding its engineering business, which supports manufacturing technologies. With the solid foundation of the Pasona Group and continuously developing engineering skills, the company aims to further grow as a co-creation partner in driving digital transformation (DX), harnessing the power of "people and technology."

Expected Work Location Details: Tokyo Depending on the project, you may be assigned to the company's office or to a client’s location (either a contracted project site or the workplace of a client company). Although the company has a nationwide transfer system, transfers are rare. Smoking Policy: Smoking is prohibited indoors (however, there are designated smoking areas inside the building).