495

11/19/2024

Minato-ku, Konan 1-chome

Only residents of Japan

Up to around 40 years old

Expected annual salary: 6,000,000 to 10,000,000 JPY *Salary will be determined based on the scope of responsibilities assigned.*

JPY 6,000,000

JPY 10,000,000

JPY 500,000

Hiring Background In order to support group management worldwide and aim to become the de facto standard, we are looking for a candidate to lead our Customer Success (CS) organization through the enhancement of our consolidated accounting system, which has maintained the No. 1 market share in Japan for over 10 years (※). This position will be responsible for solving customer challenges through our product. Job Description Summary As a leader of the Customer Success (CS) department, you will join an organization that acts as a hub for corporate users, sales partners, and engineers working on product development, working alongside executives to ensure stable operations. Your role will involve improving customer satisfaction for existing clients, while also exploring and planning new business opportunities through cross-selling and up-selling to contribute to business growth. Details Our company offers a range of solutions, primarily our consolidated accounting system, that gathers and visualizes accounting and management information from group companies. Our strengths lie in our "customer base" and "high-profit structure," having long-term relationships with major publicly listed companies, including about 100 of the top 200 by market capitalization in Japan. Our operating profit margin has been around 20% annually, and the nature of the "accounting" business, which is unlikely to disappear, means we have a low replacement risk and a stable business foundation. Currently, we are evolving our on-premise B2B products, which have been provided to approximately 1,200 enterprise clients, into a SaaS service—a significant challenge with few precedents. Given the nature of accounting systems, our primary focus is ensuring the product is safe and secure to use. Building on this foundation, we aim to transform customers' group management and accounting operations, improving efficiency and productivity by leveraging technology to overcome past constraints and assumptions. In this role, you will be responsible for leading the Customer Success function (CS) as part of this larger SaaS transition. Your duties will include activating usage and improving satisfaction for existing users, as well as contributing to the creation of new value to offer customers. This may involve providing value through the utilization of accumulated accounting expertise, educational content, and vast accounting data for "data-driven" value provision. You will be tasked with creating a customer success organization from scratch, aiming to resolve customer issues, improve service levels, increase customer satisfaction, and ultimately drive business results through increased contract renewals and additional purchases. As someone who knows the customers best, you will work closely with internal stakeholders (sales, partners, development, etc.) to ensure customer success. Appeal of Working at DIVA Create Valuable Products: Through our BPO services, you can directly hear from large enterprise users and create products that genuinely help customers. Autonomy and Initiative: Rather than just creating what you’re told, you’ll have the freedom to express what you want to create for the customer based on your expertise and ideas. High Growth & Stable Environment: We continue to grow at a rate of 20-25% annually, with a salary increase rate around 7%, while maintaining a stable business environment and a work-life balance (with around 10 hours of overtime per month). You’ll have the opportunity to challenge yourself while maintaining a focus on your specialization. Development Environment Development Languages: C#, JavaScript, C++, TypeScript Infrastructure: On-premise servers, Microsoft Azure, Amazon Web Services Middleware: PostgreSQL, Oracle, AWS DynamoDB, Nginx, Containers Our existing products (on-premise) have been developed primarily with C++, C#, Windows, and OracleDB, but we are working on selecting and planning better technologies for the SaaS transition. (※) No. 1 Market Share in Japan Source: Fujikimera Research Institute, "Software Business New Market 2023 Edition," published in July 2023. Continues to hold No. 1 since the 2012 edition.

Required (MUST)
One of the following qualifications:

Practical experience in an organization focused on customer success or customer satisfaction, where planning and execution are key (no specific product required)
Experience in team management within a sales or development organization for in-house software products
We are looking for candidates who are interested in building an organization from scratch and contributing to company-wide revenue growth from a strategic perspective.
Highest Educational Background
Graduate School, University, Technical College, High School

Required (MUST)
One of the following qualifications:

Practical experience in an organization focused on customer success or customer satisfaction, with responsibilities for planning and execution (no specific product required)
Experience in team management within a sales or development organization for in-house software products
We are looking for candidates who are interested in building an organization from scratch and contributing to company-wide revenue growth from a strategic perspective.
Highest Educational Background
Graduate School, University, Technical College, High School

Preferred (WANT)
Experience as a line manager
Experience in organizational setup
Knowledge in the accounting field
Desired Candidate Profile
A person who embodies the values of the group: "Open" (humility and integrity), "Value" (a mindset of contributing to others), and "Stretch" (a continuous growth-oriented mindset)
Someone who finds value in both taking initiative and achieving results independently, while also dedicating effort to support others and achieve greater results as part of a team

Sales

N1

9:00 AM to 6:00 PM *Flexible working hours system (Core time: 11:00 AM to 3:00 PM)* Flexible system (Management and supervisory roles are subject to the management and supervision exemption)

Up to 000 yen per month

Commuting allowance (paid within the tax-exempt limit, up to 150 yen)

Complete 2-day weekends (Saturday and Sunday), public holidays, annual paid leave, year-end and New Year holidays, summer holidays, etc.
Annual holidays for FY2020: 124 days
Paid leave is granted according to the company's regulations: 5 days on the start date, 5 days after six months, and 10 days after one year.

Complete social insurance (employment, work injury, health, and pension insurance)
Employee stock ownership plan (with a 20% incentive)
Bereavement leave and condolence payment system
Parental and caregiving leave system
Various welfare benefits from the Kanto IT Software Health Insurance Association, as well as other welfare measures (e.g., free water server, welcome lunch for new employees). Every year, an employee-elected welfare committee is formed to decide on the welfare content by employees themselves.

Application ▼ Document Screening: Department Manager (Customer Success Department) ▼ Two Interviews (may vary depending on the selection status) First Interview: Department Manager (Web-based) Second Interview: Department Head (On-site) Note: For candidates from distant locations, Web interviews are also possible. Due to COVID-19 precautions, the first interview will generally be conducted via Web (Zoom), and only the final interview will require an on-site visit. ▼ Job Offer

Standard Interview

Negotiable

Full-time Employee (Employed by DIVA Co., Ltd.) Probationary Period: 3 months / Permanent employment Conditions during the probationary period: Same as regular employment

Business Overview Diva Co., Ltd. is a software vendor specializing in "consolidated financial statement disclosures." Since its founding in 1997, it has supported the group management structures of major listed companies by providing the consolidated accounting system "DivaSystem." Its mission is to "spread consolidated financial statement disclosures that contribute to corporate value improvement," and its vision is "to become the de facto standard software for supporting group management." The company offers software products and BPO services specialized in its field. Diva's software products (formerly Diva) have been implemented by approximately 1,200 companies, while its BPO services (formerly Fierte) are provided to about 200 companies. The unique value of Diva lies in holding both solutions simultaneously. Diva continues to provide consolidated financial statement disclosures that improve corporate value, utilizing the customer assets built with its software and the knowledge gained through BPO services to enhance the software. Products: DivaSystem LCA, DivaSystem Dx3-Advance, DivaSystem FBX Services: Accounting Outsourcing, Global Fund Management Support Service, Accounting Consulting Service In addition to the development of the consolidated accounting system "DivaSystem LCA" and related products, the company handles outsourcing of consolidated and individual financial statement tasks and supports the value creation process of companies through information disclosure. Company PR About Diva Co., Ltd. Diva Co., Ltd. (formerly Fierte Co., Ltd.) inherited the development business of DivaSystem LCA and its related products from the former Diva until September 2022. It changed its company name to Diva Co., Ltd. on October 1, 2022. Fierte Co., Ltd. was established on August 7, 2017, while the predecessor, Diva Co., Ltd., was founded in 1997 and has a history of about 25 years. By merging the "software products (former Diva)" and the "BPO services (former Fierte)" launched in 2011, Diva continues to evolve its brand with the combination of "software × BPO." The history of Diva Co., Ltd. can be divided into three main phases. The first phase (1997-2013) marked its founding and the introduction of the "DivaSystem" to the market. This system holds the No. 1 share in Japan with over 40% domestic share, serving approximately 1,200 customers, from large corporations to SMEs and IPO companies. The second phase (2013-2022) saw the expansion of the software contribution as a core company within the Avant Group. The third phase, starting in October 2022, involves the fusion of software products and BPO services to tackle new challenges as a specialized product manufacturer in the field of consolidated financial statement disclosures. Diva's strength lies in its customer base, building long-term relationships with major listed companies, including approximately 100 of the top 200 companies by market capitalization on the Tokyo Stock Exchange. Since the mandatory disclosure of consolidated financial statements in Japan in 2000, the number of DivaSystem users has continued to grow, maintaining the market share No. 1 for over 10 years. Amid frequent accounting rule revisions and challenges such as workforce shortages due to population decline and work style reforms, the number of clients utilizing BPO services has also been increasing. Diva continues to leverage this stable customer base while constantly pursuing new challenges. Clients (in no particular order): Toyota, Sumitomo Mitsui Banking Corporation, Mitsubishi Heavy Industries, Kawasaki Heavy Industries, Hitachi, Kobe Steel, KDDI, SoftBank, Asahi Kasei, Lion, Marubeni, Sojitz, Ajinomoto, Kirin Holdings, Kubota, JERA, ADK, Mitsubishi Estate, Daiwa House Industry, Sega Sammy, CyberAgent, Yoshinoya Holdings, Tsumura, Taisho Pharmaceutical, Nitto Denko, Apaman Holdings, Toei Animation, THK, Mitsui Chemicals, etc. Avant Group Philosophy We, the Avant Group, view "the company as a public entity of society" as the foundation of our corporate activities, expressing this as "creating a 100-year company," which is our founding philosophy. This is not merely about the sustainability of the company or brand but involves all members passionately contributing value to society, with this spirit being passed down as culture. The cornerstone of building a 100-year company is undoubtedly "people." While Avant Group’s products are primarily software products and services, since they are delivered by people, we place utmost importance on human development (such as providing growth opportunities and training) and believe that we should continue to produce people who contribute to society. Basic Data Average Age: 32.7 years (as of October 1, 2022) Gender Ratio: Approximately 6:4 Mid-career to New Graduate Ratio: About 9:1 Foreign Nationals: 16 people (3.8% of total) Breakdown by Job Type: Accounting-related personnel approximately 65%, IT personnel approximately 28%, Sales approximately 4%, Middle-back office personnel approximately 3%

Expected Work Location: 1-8-23 Konan, Minato-ku, Tokyo, Shinagawa HEART 9th Floor Measures Against Passive Smoking: Measures are in place No smoking indoors Remote Work: Subject to department consultation ID: 64199