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11/15/2024

Sakuragaoka-cho, Shibuya-ku

Only for residents of Japan

～40 years old

Your role, experience, and abilities will be taken into consideration for the decision. Note: Includes estimated overtime pay for 30 hours per month. Note: Performance evaluations are conducted twice a year (in January and July). Note: Salary increases are available.

JPY 6,000,000

JPY 7,000,000

[Job Description]

You will be responsible for customer success operations using our proprietary tool, "MEO Dashboard." Your role will involve improving customer satisfaction, retention rates, lifetime value (LTV), and usage frequency by providing guidance on how to use the product.

[Specific Duties]

- Support for product implementation
- Responding to customer inquiries
- Explaining the tool and providing usage support
- Team management (approximately 2-3 members)

[Growth Environment]

In our proactive approach to daily operations, members who join mid-career or those hired for their potential can take on roles and responsibilities based on their skills. Additionally, many mid-career employees join with no prior industry experience, so we have a robust training system in place.

[Working Environment]

We provide spaces that facilitate rich internal communication, along with excellent benefits such as company meals and childcare services. There are also internal study sessions and a new business proposal system. Furthermore, we hold long-term employee awards every quarter for those who have been with the company for 3, 5, or 10 years. This is a message from the company expressing its desire for employees to work here for a long time. Through a comfortable environment and systems, we aim to create a fun and motivating workplace.

■Required experience
・SaaS products
Customer success experience
・Management experience (about 2~3 people)

Final educational background: Graduate school graduate, university graduate

■welcome conditions
・MEO・Web marketing knowledge

Sales

N1

10:00～19:00 (60 minutes break)

◆Saturday, Sunday and public holidays
◆Paid leave (10 days after joining the company, 10 days every year thereafter *recommended)
◆Summer vacation
◆Year-end and New Year holidays
◆Congratulations and condolence leave

◆MVP system (award given to departments and individuals once every six months)
◆Long-term worker award system
◆lunch assistance
◆Cafe free
◆Childcare center and kids' room available
◆Relaxation space and massage room available
◆internal events

Document screening ↓ Primary interview (interviewer: Sales MGR) Aptitude test (requested by PC) ↓ Final interview (interviewer: officer in charge/sales manager) ↓ Unofficial offer

Consultable

*Trial period is 3 months (salary, treatment, etc. will remain unchanged during this period)

Company Features We are a group of professionals who support business growth that is committed to customer results, with a focus on Internet customer attraction services. We mainly develop the following businesses. ・Smartphone network advertising Business ・O2O (online to offline) business Advertising support projects such as listing ads, retargeting ads, and Facebook ads Consulting business for PC, mobile, and smartphone sites ・Affiliate advertising business General customer attraction support business for PCs, mobile phones, and smartphones, including the above

Estimated work location details: Cerulean Tower, No. 26, Sakuragaoka-cho, Shibuya-ku, Tokyo 5 minutes walk from Shibuya Station on each line Measures against passive smoking: measures available