405

11/15/2024

Kita, Chuo-ku, Sapporo

Only for residents of Japan

25 years old～40 years old

・Annual salary system ・Monthly salary 240,000 yen～275,000 yen (breakdown: basic salary 207,570～237,840/fixed overtime allowance 32,430～37,160) ・Includes fixed overtime of 20 hours/month ・Salary increases twice a year (April, October)

JPY 2,800,000

JPY 3,300,000

JPY 240,000

JPY 275,000

[Job Description]

In the Monitoring Service Group, we handle administrative tasks related to payment processing for EC sites operated by client companies, as well as support for the stores on those EC sites. In this position, your main responsibilities will include escalation to clients as an SV (Supervisor) and conducting weekly regular meetings. This is a recommended position for those who may be inexperienced but have enthusiasm and vision, and who wish to gain experience as an SV or leader in the future.

[Specific Duties]

- Handling chargeback requests
*Note: A chargeback is a mechanism for canceling fraudulent payments or charges that the customer does not recognize on EC sites.*
- Escalation to clients
- Regular reporting meetings with clients
- Responding to inquiries from operators
- Supporting EC site stores
- Internal and external negotiations

[Training After Joining]

During training, you will first learn about the job responsibilities, and once you have acquired the necessary knowledge, you will begin handling SV duties. Training for SV duties will be provided by the manager or assistant manager of the relevant department. We ensure a sufficient training period so that you can learn thoroughly from the basics, making it welcoming even for those without prior experience.

Welcome those with no experience in industry or occupation

【Required】

Those who can perform basic Excel operations (SUM, VLOOKUP functions, etc.)
・Careful business emails both inside and outside the company
Those who can respond (those who can respond to internal and external negotiations)
・Experience in training juniors

Final educational background: Graduate school graduate, university graduate, professional graduate, high school graduate

[Preferred Qualifications]

◆Experience as a Supervisor (SV)
◆Experience in customer support
◆Experience in administrative roles

[Ideal Candidate Profile]

◆Someone who can communicate effectively with team members while working
◆A person who can logically assess the situation on the ground and provide concise reports and updates (Hō-Ren-Sō: reporting, communication, and consultation).

Sales

N1

9:00～18:00 (60 minutes break)

Fixed overtime pays
Travel allowance

◆Complete 2-Day Weekend System (Saturdays, Sundays, and public holidays off)
◆Flexible Holidays (Granted on February 1 for those employed at that time; can take two consecutive days off at any time)
◆Paid Leave (10 days granted upon joining; up to 3 days can be used during the probation period)
◆Year-End and New Year Holidays
◆Parental Leave, Maternity Leave, and Care Leave
◆Bereavement Leave
Note: More than 120 annual holidays (Actual for 2022: 123 days)

■Benefits
・Transportation expenses (maximum monthly fee: 50,000 yen)
・retirement allowance system
Congratulations and condolences
・Employee stock ownership association
・Side job possible (conditions apply)
Qualification acquisition subsidy (up to 50,000 yen including examination fees and transportation expenses)
Award system
Club activity system
Free coffee/tea/green tea, sweets sold in the office
・rest facility
・In-house one-coin chiropractor/rest room
Asset formation seminar
Harassment countermeasures (free consultation room, etc.)

Other
・The average overtime hours for the relevant department
10 hours and a very comfortable working environment.
・There are many cases of men taking childcare leave, and there are also cases of men taking childcare leave.

Insurance: Health insurance, long-term care insurance (for ages 40 and older), employee pension insurance, employment insurance, workers' compensation insurance

なし

Yes

Document screening ↓ Interview 2〜3 times ↓ Unofficial offer *The selection period is approximately 2 weeks 〜 1 month. In some cases, a job offer can be made in one week.

Consultable

3 months (no wage changes during the probationary period, etc)

【company features】 Business details ・Debug Net support ・Software quality verification business

Estimated work location details: STV Clock Tower Building, 3-3-22 Kita 1-jo Nishi, Chuo-ku, Sapporo, Hokkaido I will be working at Sapporo Third Center. Measures against passive smoking: measures available Smoking is prohibited indoors ID:59578