440

11/18/2024

Nishiki, Naka-ku, Nagoya

Only for residents of Japan

25 years old～40 years old

Basic salary: 216,220 yen～327,520 yen Fixed overtime pay: 33,780 yen～51,180 yen *Includes 20 hours of deemed overtime, excess amount will be paid separately ・ Salary increase twice a year (April and October)

JPY 3,000,000

JPY 4,544,400

JPY 250,000

JPY 378,700

[Position Overview]

In our first business division, which is responsible for services in the entertainment sector, we provide comprehensive quality assurance services for testing during the game development process on smartphones and home gaming consoles, as well as support after release, primarily for major game companies and overseas titles. We are looking for a customer support leader to join our Nagoya Center, which is the only "global base" of Paul to Win and boasts the top share in multilingual game-related customer support.

You will take on the role of leader for the customer support team in a flat workplace with many foreign nationals!
Would you like to help enhance global gaming projects together with major game companies and overseas titles?

■ Job Description

As the leader of the customer support team for existing client projects at the Osaka Center, you will be entrusted with the following tasks (project management):

◆Member management
◆Estimating work hours
◆Managing work progress
◆Client negotiations in English regarding projects (primarily via email support)

【prerequisites】
As a Japanese-English bilingual
Fluent communication skills
・Practical experience in English and Japanese in business situations
・Team management experience (2～ 3 years or more)

Final educational background: Graduate school graduate, university graduate, professional graduate, high school graduate, junior high school graduate

[Preferred Qualifications]

◆Proven experience in customer support
◆Experience leading a team
◆Communication experience with B2B clients
◆Work experience in English
◆Achieved a TOEIC score of 800 or higher and N1 level in the Japanese language exam
◆Experience working on projects/teams focused on achieving medium- to long-term quality improvements
◆A passion for games and a desire to pursue a career in the gaming industry

[Desired Candidate Profile]

◆Ability to collaborate with the team to achieve the best results
◆Ability to think calmly and find solutions
◆Ability to manage diverse tasks simultaneously
◆A love for games and a desire to work in the gaming industry
◆Ability to adapt quickly in changing environments
◆A positive attitude towards direct communication with customers

Sales

N1

"10:00～19:00 (8 hours of scheduled working hours, 60 minutes of break) 8 hours of actual work."

Travel allowance

【Holiday】

Full two-day work week (Saturdays, Sundays, and holidays)
120 or more holidays per year

◆Annual holiday: 121～124 days every year (123 days in 2022) based on company calendar
◆Annual paid leave
　10 days are allowed for joining the company (there is a regulation on the number of days of use)
◆Flex Holiday (granted 2 days/year to employees at 2/1 of each year)
◆Child nursing leave/care leave/special leave/leave of absence (unpaid)

・Transportation expenses (maximum monthly fee: 50,000 yen)
・Retirement allowance system

Congratulations and condolences

・Employee stock ownership association
・Remote work possible
・Side job allowed

Qualification acquisition subsidy (up to 50,000 yen including examination fees and transportation expenses)

-Award system
-Club activity system
-Free coffee/tea/green tea, sweets sold in the office
・Rest facility
・In-house one-coin chiropractor/rest room

- Asset formation seminar
- Harassment countermeasures (free consultation room, etc.)

- Other
・The average overtime hours are 17 hours, making it a very comfortable working environment.
・There are many cases of men taking childcare leave, and there are also cases of men taking childcare leave.

Application ▼ Document screening ▼ Interview (2 times)＋ aptitude test ▼ Off-tracking/joining *We are available for consultation on interview dates and joining dates. Please feel free to contact us.

Normal interview

Consultable

3 months (no wage changes during the probationary period, etc)

Company characteristics Business content Debugging, internet support, and software quality verification business

Estimated work location details Miyuki Building 9F, 3-20-27 Nishiki, Naka-ku, Nagoya, Aichi Prefecture ◆Measures against passive smoking: measures available ◆Smoking is prohibited indoors About remote work: Remote work possible ID:62074