441

11/19/2024

Nishiki, Naka-ku, Nagoya

Only for residents of Japan

25 years old～40 years old

Basic salary: 363,850 yen～475,420 yen Fixed overtime pay: 56,850 yen～74,280 yen *Includes 20 hours of deemed overtime, excess amount will be paid separately ・ Salary increases twice a year (April and October)

JPY 5,048,400

JPY 6,596,400

JPY 420,700

JPY 549,700

[Position Overview]

Our first business division in the entertainment sector primarily provides services to major game companies and overseas titles. We specialize in comprehensive quality assurance services, covering everything from testing during the game development process for smartphones and home consoles to post-release support. Our Nagoya Center, as our "global base," holds a top share in multilingual game customer support and offers an attractive flat workplace environment with many foreign staff members. To continue this growth, we are actively seeking new team members as quality managers for customer support. Your main responsibilities will involve management tasks that serve as a critical point of contact with clients. Here, you have the opportunity to further enhance the quality of customer support and pursue success together on global projects involving major game companies and overseas titles. Would you like to take a step into a new career at the forefront of the entertainment industry with us?

■ Job Responsibilities

As the leader of the customer support team for existing clients, you will be responsible for the following specialist tasks:

- Quality Assurance for Strategic Clients at Nagoya Center
└ Establishing quality standards, managing/visualizing KPIs, and preparing reports

- Client Negotiations
└ Creating proposals/presentations, participating in regular meetings/business discussions, and handling visits (a few times a year)

- Project Planning/Proposal/Execution
└ Creating quality improvement plans, designing rules and structures, scheduling, and executing initiatives

- Operator Training and Development
└ Fostering growth in operational skills/mindset and managing motivation

【Prerequisites】

・Customer support track record (2～3 years or more)
・Experience leading a team (2～3 years or more)
・With BtoB customers
Communication experience
・When undertaking a project
Experience with proposals and presentations
・Smooth in Japanese and English
Those who can communicate

Final educational background: Graduate school graduate, university graduate, professional graduate, high school graduate, junior high school graduate

[Preferred Qualifications]

◆Experience in customer support related to games
◆Work experience in English
◆Achieved a TOEIC score of 800 or higher and N1 level in the Japanese language exam
◆Experience in initiatives that strengthen the team
◆Experience in developing and implementing new methods to improve quality

[Desired Candidate Profile]

◆Ability to collaborate with the team to achieve the best results
◆Ability to think calmly and find solutions
◆Ability to manage diverse tasks simultaneously
◆A proactive attitude towards learning and applying that knowledge in actual work
◆Ability to adapt quickly in changing environments
◆A positive attitude towards direct communication with customers

Sales

N1

10:00～19:00 (8 hours of scheduled working hours, 60 minutes of break) 8 hours of actual work.

Travel allowance

【Holiday】

Full two-day work week (Saturdays, Sundays, and holidays)
120 or more holidays per year

◆Annual holiday: 121～124 days every year (123 days in 2022) based on company calendar
◆Annual paid leave
　10 days are allowed for joining the company (there is a regulation on the number of days of use)
◆Flex Holiday (granted 2 days/year to employees at 2/1 of each year)
◆child nursing leave/care leave/special leave/leave of absence (unpaid)

- Transportation expenses (monthly limit of 50,000 yen)
- Retirement allowance system
- Bereavement and congratulatory gifts
- Employee stock ownership plan
- Remote work allowed
- Side jobs permitted
- Support for obtaining qualifications (up to 50,000 yen for exam fees and transportation included)
- Award system
- Club activities system
- Free coffee/tea/green tea, with snacks available for purchase in the office
- Recreational facilities
- In-house one-coin massage therapy and relaxation room
- Asset formation seminars
- Harassment prevention measures (including free consultation room)

Additional Information

- The average overtime is 17 hours, providing a very comfortable working environment.
- There are many cases of parental leave taken, including instances of male employees taking parental leave.

Application ▼ Document screening ▼ Interview (2 times)＋ aptitude test ▼ Off-tracking/joining We are available for consultation on interview dates and joining dates. Please feel free to contact us.

Normal interview

Consultable

3 months (no wage changes during the probationary period, etc)

Company characteristics ◆ Business content Debugging, internet support, and software quality verification business

Estimated work location details: Miyuki Building 9F, 3-20-27 Nishiki, Naka-ku, Nagoya, Aichi Prefecture ◆Measures against passive smoking: measures available ◆Smoking is prohibited indoors ◆About remote work: Remote work is possible ◆ID:62069