442

11/19/2024

Japan, Aichi, Nishiki, Naka-ku, Nagoya, 2 Chome−12−22 Nishiki Kanaan Building

Only for residents of Japan

50

Monthly salary: 420,700 yen～ 590,700 yen *About hours for management supervisors *Not applicable ・ Salary increase twice a year (April and October)

JPY 5,048,400

JPY 7,088,400

JPY 420,700

JPY 590,700

[Position Overview]

Our first business division in the entertainment sector primarily provides services to major game companies and overseas titles. We specialize in comprehensive quality assurance services, covering everything from testing during the game development process for smartphones and home consoles to post-release support.

We are actively seeking a customer support center manager to join our Nagoya Center, which is the only "global base" of Paul to Win and holds a top share in multilingual game customer support. In this flat workplace with many foreign staff members, you will be responsible for overall management and administrative tasks for the center. You will lead a team that plays a crucial role in maintaining service quality, managing the team appropriately while monitoring customer usage and member support systems. Would you like to help drive global game projects together?

[Job Responsibilities]

As the center manager for customer support at the Nagoya Center, you will mainly be responsible for the following tasks:
Overall Center Management
└ Numerical management / planning (sales / recruitment)
Service Planning and Proposals Based on Customer Needs
└ Document creation / presentations / improvement proposals
Project Management
└ Budget management / analysis / member management

【Prerequisites】
・Management experience (3 years or more)
・Customer support track record (2 years or more)
・With BtoB customers
Communication experience
(Including all of the above)

Final educational background: Graduate school graduate, university graduate, professional graduate, high school graduate, junior high school graduate

[Preferred Qualifications]

◆Experience in customer support related to games
◆Practical experience in projects that pursue quality
◆Experience in team building
◆Experience in sales/profit management that supports business growth
◆Multilingual skills

[Desired Candidate Profile]

◆Values the current and future state of the organization and acts based on a vision
◆Possesses leadership that earns trust and respect
◆Has the ability to think strategically with a focus on overall goals
◆Ability to manage diverse tasks simultaneously
◆Actively incorporates new knowledge and applies it in practice
◆Resonates with the appeal of games and seeks a career in that industry
◆Maintains a flexible approach to adapt to the speed of change and always has a forward-moving attitude
◆Enjoys direct communication with customers
◆Acts with a sense of responsibility for the success of the business
◆Aspires for growth from a global perspective

Sales

N1

10:00~19:00 (actual 8h break 1h)

Travel allowance

Complete 2-day work week　

◆120 or more holidays per year
◆Two-day work week (closed on Saturdays, Sundays, and holidays)

◆Annual holiday: 121～124 days every year (123 days in 2022) based on company calendar
◆Annual paid leave
　- Joined the company on the 10th day
◆Flex Holiday (granted 2 days/year to employees at 2/1 of each year)
◆Child nursing leave/care leave/special leave/leave of absence (unpaid)

◆Transportation expenses (monthly limit of 50,000 yen)
◆Retirement allowance system
◆Bereavement and congratulatory gifts
◆Employee stock ownership plan
◆Remote work allowed
◆Side jobs permitted (with conditions)
◆Support for obtaining qualifications (up to 50,000 yen for exam fees and transportation included)
◆Award system
◆Club activities system
◆Free coffee/tea/green tea, with snacks available for purchase in the office
◆Recreational facilities
◆In-house one-coin massage therapy and relaxation room
◆Asset formation seminars
◆Harassment prevention measures (including free consultation room)

Insurance Coverage: Health insurance, long-term care insurance (for those over 40), welfare pension insurance, employment insurance, workers' accident compensation insurance

Application ▼ Document screening ▼ Interview (2 times)＋ aptitude test ▼ Off-tracking/joining *We are available for consultation on interview dates and joining dates. Please feel free to contact us.

Normal interview

Consultable

3 months (no wage changes during the probationary period, etc)

Company characteristics ◆Business content Debugging, internet support, and software quality verification business

Estimated work location details 9F Miyuki Building, 3-20-27 Nishiki, Naka-ku, Nagoya, Aichi Prefecture ◆Measures against passive smoking: measures available ◆Smoking is prohibited indoors ◆About remote work: Remote work is possible ◆ID:62066