501

11/21/2024

Kanda Konya-machi, Chiyoda Ward

Only for residents of Japan

Late 20s to early 40s

※ The estimated annual salary includes fixed overtime pay for 45 hours per month. ※ The above is a reference estimate for the annual salary. The actual salary will be determined based on experience and skills.

JPY 5,000,000

JPY 8,000,000

# Background of Recruitment
ClipLine combines the three types of expertise—"Product," "Video," and "Consulting"—to deliver value to clients.
Although ClipLine has been implemented by many enterprise companies, the business challenges faced by clients vary, and the expectations for our services are diverse.
Our Customer Success mission is not simply to explain how to use the product or respond to client inquiries, but to understand the client’s business challenges and work together to solve them using our product and videos. Our goal is to contribute to the achievement of the client’s desired outcomes.
Our client base is expanding across various industries, and as this grows, higher responsiveness and proposal abilities are required within our Customer Success team. To provide value to a wider range of clients, we are looking for colleagues to help strengthen our Customer Success organization. We are also looking for candidates who are interested in working with overseas clients, as we have already started implementing our services at overseas locations for existing clients, and those interested in working in English are also encouraged to apply.

# Job Responsibilities
You will be responsible for managing client accounts and supporting them to resolve business challenges and create outcomes:
・Analyze client business challenges (systematic analysis and organization through data analysis and interviews)
・Design the usage and operations of ClipLine to solve client challenges
・Propose uses of ClipLine to enhance its adoption and offer continuous support

・As a hub for clients, you will be responsible for identifying problems with the ClipLine product or service and suggesting improvements:
・Improve work processes and build new services to strengthen the Customer Success organization
・Collaborate with the product development team based on feedback from clients regarding the product
・Work with the sales team to improve the sales process

# Tools Used Across the Company
・Slack
・Google Workspace
・BOX

Some departments also use:
・Notion
・Salesforce

# Attractive Points
You can leverage your experience in the service industry to enhance the value provided to clients:

・By managing service operations, you will understand the field better than anyone else, and this will directly contribute to the value you provide to clients.
・In addition to industries you have worked in, you will also be responsible for clients in industries where you have not had previous business connections, broadening your knowledge as a business professional.

By continuously tackling high-difficulty challenges, you will have opportunities to grow:
・Clients expect our services, including support from Customer Success, and by responding to their expectations with full effort, your responsiveness and proposal abilities will be sharpened.
・There is an internal environment where you can propose improvements to the product and service, and depending on your willingness, you will have opportunities for various challenges.

# Required Qualifications
You must meet one of the following criteria:
Experience in business consulting or IT consulting for large enterprises
Experience in solution sales or consulting sales for IT/Web services targeting enterprise clients
Experience as a Customer Success professional for B2B SaaS in enterprise companies, actively working from identifying challenges to providing support, with a proven track record of consistently achieving stable results

Education Level
Graduate school graduate
University graduate
High school graduate

# Preferred Qualifications
・Experience in planning and developing B2B SaaS products
・Experience in driving business across a wide range of functions, including collaboration with other departments
・Experience negotiating with executive leadership at client organizations
・Experience working in roles that require using English

# Desired Candidate Traits
・A person who resonates with ClipLine's mission
・Someone who can understand client challenges from their perspective and dedicate themselves fully to solving those challenges
・A person who can lead a team to solve problems with no clear solution, and enjoy the process of doing so
・Someone who can involve and collaborate with a diverse range of internal and external stakeholders, contributing to the client’s growth
・A person who has an understanding of domestic and international business practices, cultures, and more

Sales

N1

Flextime System: Core time from 11:30 AM to 4:30 PM, with a monthly work hour calculation system ※ Standard working hours per day: 8 hours, Standard working hours: 9:30 AM to 6:30 PM ※ Under the telework and remote work policy, the core time has been temporarily abolished ※ A hybrid work system combining office work and remote work

Saturdays, Sundays, and public holidays
Paid leave
New Year's and year-end holidays (5 days)
Special leave (for occasions such as weddings, funerals, or illness-related leave due to infectious diseases)

・Commuting Transportation Allowance: Fully covered (up to a maximum of 50,000 yen)
・Paid Leave: 20 days in the first year (5 days granted on the joining date, with 16-20 days in the second year onward)
・Parental Leave System: Maternity and paternity leave available, with successful return-to-work records; multiple male employees have taken advantage of the system
・Remote Work Allowance: 10,000 yen per month
・Learning Support System: Up to 5,000 yen per month for seminar participation or book purchases
・Team Building Promotion System: Subsidies for activities with 3 or more participants across different departments
・Departmental Drinking Party Subsidy / In-house Recreation (BBQ, Summer Party, Christmas Party, etc.)
・Subsidy for Service Use by Companies Implementing ClipLine
・Recruitment Dinner Expense Subsidy
・Employee Referral Program: 10% of the annual salary of the referred candidate upon their hiring (minimum of 100,000 yen)
・New Employee Welcome Lunch Subsidy: Provided at both company-wide and departmental levels

Document review → 1st interview (with Manager) → 2nd interview (with Manager) → Final interview (with CEO) ※ A team member may also join the 1st or 2nd interview

Regular Interview

Negotiable

3 months (There will be no changes in待遇 during the probation period)

About the Company Our mission is to "increase what can be done." We provide the platform "ABILI," which supports businesses with multiple locations, both domestically and internationally, from visualizing management challenges to implementing solutions, all aimed at improving profits. Since the launch of the service in October 2014, we have been adopted by leading companies from various industries, including Yoshinoya, Ozeki, SOMPO Care Holdings, and Hakuo-sha. ABILI is used across a broad range of sectors, including transportation, logistics, and manufacturing, where businesses do not have physical stores. Currently, it is used by approximately 15,000 stores and 420,000 people. About ABILI "ABILI" is a system that improves productivity and organizational management in the service industry through short videos. It accumulates the "knowledge," "skills," and "information" necessary for service delivery in multi-store and multi-location operations in videos ranging from a few seconds to a few minutes. Using tablets or smartphones, ABILI allows for two-way communication between headquarters and the field, enabling service management that leads to improvements in operations and the creation of financial results. ABILI expands OJT (on-the-job training) from one-on-one to one-to-many, providing an environment where new employees can train independently anytime and anywhere, 24/7. It also supports remote store management, ensures quick and reliable communication from headquarters to the field, and promotes the sharing of excellent knowledge from the field. These systems contribute to improving the productivity of service industries with multiple locations. Currently, ABILI is being used across a wide range of service industries, including foodservice, retail, nursing care, beauty, and logistics. In addition to providing the system, we also have an in-house team specialized in creating video content. We offer consulting services, aiming to solve various challenges in the service industry by working closely with our clients.

Expected Work Location: 15 Kanda Konya-machi, Chiyoda Ward, Tokyo, Gran First Kanda Konya-machi 5F ※ Hybrid work system combining office work (on-site) and remote work Measures Against Passive Smoking: Smoking is prohibited indoors (a designated smoking room is provided) ID: 64127