448

11/19/2024

Bandai, Chuo-ku, Niigata City

Only for residents of Japan

25 years old～40 years old

Annual salary system ◆3,510,000 yen～4,040,400 yen ◆ Fixed overtime pay: 39,530 yen～45,500 yen *Includes 20 hours of deemed overtime, excess amount will be paid separately ・ Salary increases twice a year (April and October)

JPY 3,500,000

JPY 4,000,000

JPY 252,970

JPY 291,200

[Overview]

The Customer Support Team provides user support after the release of major games. We primarily respond to issues and various inquiries that arise during user support via email. In this position, you will be entrusted with team management duties as a leader of a team consisting of approximately 3 to 10 members engaged in the aforementioned tasks!

[Job Responsibilities]

■Manage team members in the Customer Support Team (attendance management, shift management)
■Quality control of responses (progress checks, member follow-ups, quality improvement)
■Client negotiations (reporting on business progress, creating/explaining time estimates, etc.)
■Understand project sales/profit conditions
■Business improvement (cause analysis for service troubles, directing responses, etc.)
■Prepare for new project launches
■Identify and train new leaders (OJT)

During the onboarding training, you will learn operator duties and gradually train on routine work processes and practical knowledge. Afterward, you will deepen your understanding of the job while receiving on-the-job training from senior leaders. We ensure ample training time, allowing you to learn thoroughly from the basics!
You don’t need specialized knowledge about games or apps. You can work in an environment that is easy to ask questions without requiring qualifications or expertise.

【Prerequisites】

■Customer support
■ Experience in responding to customer inquiries, such as customer service (regardless of industry)
・Experience in teaching juniors and subordinates
・Work with teamwork in mind
■ Those who can proceed
・PC skills (data input level)

■ Final educational background Graduate school graduate University graduate Professional graduate High school graduate Junior high school graduate

[Preferred Qualifications]

■Experience in launching new businesses
■Management experience as a site leader, supervisor (SV), etc.
■Experience in client negotiations

Sales

N1

10:00～19:00 (prescribed working hours 8 hours, break 60 minutes) Shift system. 2 days off per week. 8 hours of actual work.

【Holiday】

■Full two-day work week (Saturdays, Sundays, and holidays)
■120 or more holidays per year

◆annual holiday: 121～124 days every year (123 days in 2022) based on company calendar
◆annual paid leave
　*10 days are allowed for joining the company (there is a regulation on the number of days of use)
◆Flex Holiday (granted 2 days/year to employees at 2/1 of each year)
◆child nursing leave/care leave/special leave/leave of absence (unpaid)

■Transportation expenses (monthly limit of 50,000 yen)
■Retirement benefit system
■Bereavement allowance
■Employee stock ownership plan
■Remote work available
■Side jobs allowed (conditions apply)
■Qualification acquisition assistance (up to 50,000 yen for exam fees and transportation costs)
■Award system
■Club activities system
■Free coffee/tea/green tea, snack sales in the office
■Leisure facilities
■In-house one-coin chiropractic and rest room
■Asset formation seminars
■Harassment prevention measures (free consultation room, etc.)

◆ Complete social insurance (employment, labor accident, health, and welfare pension)
◆ Various subsidy systems available through the health insurance association (subsidies for using tourist facilities, leisure facilities, sports gyms, etc., as well as subsidies for regular medications and overseas travel or accommodation facilities)

OJT

Application ▼ Document screening ▼ Interview (2 times)＋ aptitude test ▼ Off-tracking/joining *We are available for consultation on interview dates and joining dates. Please feel free to contact us.

Normal interview

Consultable

3 months (no wage changes during the probationary period, etc)

Company characteristics ■Business content Debugging, internet support, and software quality verification business

Estimated work location details: Right next to Bandai City Bus Center/4F NDK Bandai Building, 1-3-7 Bandai, Chuo-ku, Niigata City ■Measures against passive smoking: measures available ■Smoking is prohibited indoors ■ID:58540