584

11/22/2024

Kita, Kita-ku, Sapporo

Only for residents of Japan

Late 20s to late 40s

JPY 3,500,000

JPY 5,500,000

■ About the Organization and Team
Our Debt Management Headquarters operates with the mission of "proposing repayment plans tailored to the customer’s financial condition." We leverage AI and technology to continuously pursue repayment solutions that prioritize customer convenience.

This position is part of the Customer Center within the Debt Management Headquarters, a department responsible for the collection of overdue receivables.

■ Recruitment Background
Currently, PayPay Card is advancing its credit card business development and promotion with strengthened collaboration among group companies, aiming to provide an "overwhelmingly No. 1 service."
In line with the business expansion of PayPay Card, we have decided to establish an office in Sapporo and are now recruiting founding members for the Sapporo office.

■ Specific Job Responsibilities
Provide customer service to ensure satisfaction while addressing cases of early delinquency.

Conduct follow-up and collection of overdue receivables over the phone (including repayment consultations and management)
Perform administrative tasks related to phone operations (e.g., recording conversations and handling post-processing for repayment method changes)

■ Required Experience/Skills

•Customer service experience (communication skills required)
•Basic PC operation skills
•Highest Level of Education
•Graduate School Graduate
•University Graduate

■ Desired Experience/Skills

•Customer service (CS) experience or service operations experience in a contact center or similar environment

■ Desired Candidate Traits

•Strong communication skills
•Able to make decisions with a broad view, considering the entire company, not just personal or departmental interests
•Acknowledges that everything is done for the benefit of the user
•PayPay 5 Senses:
https://www.paypay-card.co.jp/recruit/work-style/5-senses/

■ Recruitment Website

•PayPay Inside-Out: https://insideout.paypay.ne.jp/article-paypay-card/
•An owned media channel delivering the latest information about PayPay and PayPay Card.

Sales

N1

Regular working hours: 9:00 - 17:30 (1 hour break) Shift work available (8:00-16:30, 10:00-18:30, 12:00-20:30, etc.)

Twice a year (April and October) •Paid based on the company's performance and the individual's evaluation.

Allowance for overtime work
•Overtime allowance
•Commuting and transportation allowance
•Work style support allowance

■ Holidays

•Full two-day weekends (shift system including Saturdays, Sundays, and public holidays)
•Annual holidays: 125 days (for fiscal year 2023)

■ Leave

•Paid leave
•New Year’s holiday
•Special leave
•Accumulated annual leave
•Problem-solving leave
•Parental leave
•Care leave, etc.

■ Benefits

•Wealth formation savings plan (general, housing, pension savings)
•Mutual aid system
•Re-employment system after retirement age
•PayPay Card Health Insurance Association (use of health insurance resort facilities, family health checkup subsidies, influenza vaccination subsidies, etc.)
•Other Internal Systems
•Regular 1-on-1 meetings: A system to support skill development based on employee growth.

Education and Training System •Training for new employees •Training for managers •Training for new managers •Training for newly appointed managers •Other business knowledge acquisition training, etc.

First interview ⇒ Final interview ⇒ HR interview Reference check available

Regular Interview

available for consultation

Yes (3 months) Conditions during probationary period: Same

Expected Work Location Details: Location: 1-1, Kita 8-jo Nishi, Kita-ku, Sapporo City, Hokkaido The new building is scheduled for completion in December 2023. More details will be provided during the interview. ▼ Access 2-minute walk from Sapporo Subway Station (directly connected to the underground passage) 4-minute walk from JR Sapporo Station Measures for Passive Smoking: •Smoking areas available indoors Remote Work Policy: •Remote work available (hybrid model) •Remote work is allowed, and employees are required to come to the office based on the nature of their tasks. •A flexible work system with a flextime arrangement is in place, allowing for a more adaptable work style. •You can adjust your work start and end times, based on the expectation that you control your own results.